Where is the work:
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What's in it for you:
The Salesforce Product / Business Owner connects business needs with Salesforce delivery for Residential HVAC (RHVAC). This role owns the product vision, roadmap, and backlog to ensure Customer Relationship Management (CRM) solutions deliver business value. The position partners with teams across digital, IT, customer experience, sales, and marketing to turn business priorities into scalable solutions that improve performance, adoption, and customer outcomes.

What you will do:

• Own and manage the Salesforce product roadmap and backlog for RHVAC, aligning enhancements with business goals and user needs
• Serve as the voice of the business by gathering requirements and translating them into actionable user stories for development teams
• Partner with Agile teams during sprint planning, reviews, and retrospectives to clarify priorities, scope, and delivery timelines
• Validate that Salesforce solutions meet business requirements, support strong user experiences, and deliver measurable value
• Communicate priorities, progress, enhancements, and best practices to stakeholders to drive alignment, transparency, and adoption

• Lead a team of approximately four individuals, with accountability for team development engagement, and overall performance.

What you will bring:

• Bachelor's degree in business, information technology, or a related field, or equivalent combination of education and experience
• 5+ years of experience in customer experience, IT, business systems, or related fields
• Experience with Salesforce platform capabilities, implementations, and CRM best practices
• Experience in a Product Owner, Business Owner, Business Analyst, or similar role managing backlogs, user stories, and delivery
• Experience with business process improvement, integrations, reporting, and large-scale platform adoption

Key Competencies:

• Strong understanding of business processes, operations, and business goals
• Business-focused problem solver with the ability to translate business needs into clear technical requirements
• Ability to prioritize features, assess trade-offs, and drive value delivery
• Ability to navigate ambiguity and turn complex issues into actionable plans
• Strong stakeholder management, collaboration, communication, and influencing skills across cross-functional teams
• Continuous improvement mindset with a focus on accountability, results, and business impact

Preferred Qualifications:

• Salesforce certifications such as Administrator, Sales Cloud Consultant, Service Cloud Consultant, or Business Analyst

• Experience supporting RHVAC, customer experience, sales, marketing, or digital business functions

• Experience working in Agile product delivery environments with cross-functional business and technology teams

Annual Base Salary Range or Hourly Base Pay Range:
$123,721.66 - $199,300.00
Compensation Type:
Salary
Incentive Eligible:
Yes
Sales Commission Eligible:
No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.