Description The Opportunity: The Salesforce Product Owner bridges business strategy and technical execution across the enterprise ecosystem. In this role, you will own the platform roadmap, prioritize the sprint backlog, and translate high-level organizational goals into actionable, well-scoped user stories. Functioning at the intersection of business operations, enterprise architecture, and technical delivery teams, you will champion platform efficiency, drive end-user adoption, and ensure continuous value delivery across core Salesforce environments (such as Sales Cloud, Service Cloud, or Experience Cloud).
Responsibilities: - Roadmap & Strategic Vision: Define, maintain, and execute the short- and long-term Salesforce product vision, ensuring all enhancements align directly with key business goals, operational metrics, and organizational KPIs.
- Backlog Management & Grooming: Maintain, refine, and prioritize the product backlog. Drive backlog grooming sessions to balance strategic business impact, technical debt mitigation, and technical feasibility with delivery teams.
- Requirements & Story Translation: Run discovery sessions with cross-functional business stakeholders to gather complex operational requirements. Translate business needs into clear, detailed user stories equipped with robust acceptance criteria and test cases.
- Agile Leadership & Collaboration: Lead or co-facilitate core Agile/Scrum ceremonies (Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, and Retrospectives) in close partnership with Scrum Masters, Salesforce Administrators, and Developers.
- User Acceptance & Adoption Strategy: Oversee and coordinate User Acceptance Testing (UAT) with business champions. Design release management communication, drive change management initiatives, and track platform adoption metrics to continuously optimize user workflows.
- Platform Governance & Alignment: Collaborate with Admin Architects, Developers, and enterprise IT leads to review technical designs, ensure declarative-first alignment, and maintain strict data and security governance standards.
Technical Skills: - Salesforce Ecosystem Mastery: In-depth functional knowledge of core products (Sales Cloud, Service Cloud, Experience Cloud, or Agent force tools) and declarative platform capabilities.
- Agile Product Ownership: Mastery of Agile/Scrum frameworks, user story drafting, feature mapping, acceptance criteria framing, and release planning using tools like Jira or Azure DevOps.
- Stakeholder Management: Exceptional communication, negotiation, and presentation skills with the ability to bridge non-technical business units and technical execution teams effectively.
- Analytical & Data-Driven Mindset: Strong analytical ability to track platform metrics, assess process bottlenecks, and translate raw system data into clear recommendations for executive leadership.
- Change Management: Experience leading UAT sessions, writing end-user documentation, organizing training webinars, and driving organizational change for high system adoption.
Education: - Bachelor's degree in information systems, Business Administration, or equivalent practical experience.
Requirements: - 4+ years of dedicated experience as a Salesforce Product Owner, Business Analyst, or Product Manager leading technical delivery in an enterprise environment.
- Hands-on proficiency with Agile project tracking tools (Jira, Azure DevOps, Confluence).
- Required: Salesforce Certified Administrator and Salesforce Certified Business Analyst.
- Highly Preferred: Certified Scrum Product Owner (CSPO), PMI-ACP, or Salesforce Certified Sales/Service Cloud Consultant.
Humble. Hungry. Smart. Does this sound like you? Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!
