Cisco

Salesforce Operations Manager

Cisco$109K — $145K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of Salesforce administration experience in a production environment
  • Strong understanding of Salesforce data and security models
  • Proficient in declarative automation tools like Flow and Process Builder
  • Experience in managing data quality and compliance standards
  • Familiar with Salesforce release management and sandboxes

Responsibilities

  • Build and maintain Salesforce automations, flows, and custom objects
  • Oversee data quality, including deduplication and governance practices
  • Manage Salesforce releases and sandbox environments
  • Ensure smooth operation of the internal Salesforce environment
  • Collaborate with Salesforce admin team for knowledge sharing
  • Support the creation of reports and dashboards for insights
  • Document processes and develop training materials for users
  • Evaluate and integrate AI tools like Salesforce Einstein into workflows

Benefits

  • Work with innovative AI-powered tools to enhance daily workflows
  • Be part of a collaborative team that values knowledge sharing
  • Opportunity to influence process improvements and operational efficiencies
  • Engage in a technically challenging role that extends beyond traditional administration
  • Contribute to the strategic growth of Salesforce capabilities within the organization
Full Job Description
The application window is expected to close on: 08/31/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

We are seeking a motivated and technically skilled professional to join Cisco Capital operations as an Internal Salesforce Administrator. This opportunity involves managing and extending the use of Salesforce (SFDC) to support business operations, while driving process improvements and automations. This role goes beyond traditional administration to actively design and document business procedures, drive team adoption through collaboration, and champion the integration of AI-powered tools and automation into daily Salesforce workflows.

Your Impact

In this role, you will drive projects to extend Salesforce capabilities and adoption within Cisco Capital. You will act as a key partner in implementing process automations to improve operational efficiency and play a vital role in managing the health and security of our internal Salesforce environment. This is an exciting opportunity to influence how we leverage AI-powered tools-such as Salesforce Einstein and Agentforce-to transform our daily workflows.

Responsibilities
  • Build and maintain flows, process automations, validation rules, custom objects, fields, and page layouts.
  • Oversee data quality and integrity, including deduplication, import/export, and data governance practices.
  • Plan and manage Salesforce releases, sandbox environments, and change sets.
  • Manage the internal Salesforce environment, ensuring smooth operation, administration, and user management (onboarding, permissions, access controls).
  • Collaborate with the current Salesforce admin team to ensure continuity, knowledge sharing, and troubleshooting.
  • Support reporting and dashboard creation to provide actionable insights.
  • Document processes and create training materials for end-users.
  • Identify and evaluate AI tools and features applicable to Salesforce workflows, including Salesforce Einstein, Agentforce, Circuit, and third-party AI APIs.


Minimum Qualifications
  • Must be authorized to work in the US without the support of sponsorship now and in the future. This role is not eligible for sponsorship.
  • 3+ years of hands-on Salesforce administration experience in a production environment.
  • Strong understanding of the Salesforce data model, security model, and declarative automation tools (Flow, Process Builder, Workflow Rules).
  • Proven experience managing data integrity, data classification, and security compliance standards.
  • Demonstrable experience with Salesforce release management, including sandboxes and change sets.
  • Technical proficiency with reporting and dashboard creation for business insights.


Preferred Qualifications
  • Strong technical aptitude with a focus on problem-solving and process optimization.
  • Excellent communication and collaboration skills to work effectively with cross-functional teams.
  • Experience with tools such as Power Automate, Power BI, Microsoft 365, and AI platforms.
  • Ability and willingness to learn quickly and take ownership of Salesforce administration tasks.
  • Detail-oriented mindset with a strong commitment to data accuracy and security compliance.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ

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