Salesforce Order Management Architect - SummaryWe are looking for an experienced Salesforce Order Management Architect to design and lead enterprise-scale order lifecycle solutions using Salesforce Lightning Order Management (OM) and integrated business systems.
Your Role
Key Focus Areas
Architect end-to-end post-order processes including:
Order ingestion and orchestration
Fulfillment and shipping
Cancellations, returns, and refunds
Customer order visibility (WISMO)
Lead Salesforce OM design and configuration:
Order Summary
Fulfillment Orders
Delivery Groups
Orchestration and exception handling
Design and govern integrations with:
WMS (Warehouse Management Systems)
ERP platforms
Payment gateways
3PL/logistics providers
Shipping carriers and tracking systems
Build scalable solutions using:
Apex
Flows
Platform Events
Event-driven architectures
CI/CD and DevOps practices
Provide technical leadership through:
Architecture workshops
Design reviews
Stakeholder collaboration
Documentation and solution governance
What Makes This Role Unique
This role goes beyond order capture and configuration. The architect will solve complex post-order challenges, such as:
Fulfillment discrepancies
Payment processing edge cases
Carrier and tracking failures
Returns and refund complexities
Customer service visibility issues
Ideal Candidate: A seasoned Salesforce architect with deep expertise in Order Management, integrations, fulfillment operations, and post-order customer experiences across enterprise ecosystems.
Your Skills and Experience
Required Experience
5-10+ years of Salesforce experience
3+ years specializing in Salesforce Order Management
Strong expertise in:
Lightning OM data model
Order orchestration and fulfillment
Apex, Flows, APIs, and integrations
SFDX, Git, and CI/CD
Hands-on integration experience with:
WMS, ERP, payment processors
Carrier and shipping APIs
Third-party tracking services
Preferred Qualifications
Salesforce Order Management, Application Architect, or CTA certifications
Experience with Salesforce Commerce (B2C/B2B)
Retail, CPG, or consumer industry background
Experience supporting high-volume post-order operations
The base compensation range for this role in the posted location is: $98,497- $233,248.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
