KeyBank

Salesforce/nCino Business Analyst

KeyBank • $71K — $125K *
East Amherst, NY 14051In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Undergraduate degree in business or equivalent work experience.
  • Experience with various types of lending preferred.
  • 2-3 years in commercial lending support across loan lifecycle.
  • 1-2 years experience with Salesforce/nCino or similar applications.
  • Project management experience leading teams and projects.
  • Knowledge of system testing concepts.
  • Strong written and verbal communication skills.

Responsibilities

  • Lead discovery sessions to document current state and identify improvement opportunities.
  • Document processes using flow diagrams and design tools.
  • Provide thought leadership during design and solution meetings.
  • Act as the voice of end users, ensuring system solutions meet business needs.
  • Serve as subject matter expert during project inception to ensure alignment with business requirements.
  • Translate business requirements into technical specifications through user stories.
  • Write acceptance criteria and test scripts to validate system functionality.
  • Manage testing coordination and execution across teams and end-users.
  • Support change management activities and documentation.
  • Assist in prioritizing project backlogs to maximize business value.

Benefits

  • Flexible workspace options.
  • Incentive compensation, including production and commission opportunities.
Full Job Description

Location:

4910 Tiedeman Road, Brooklyn Ohio

This position is responsible for executing against the strategic projects for enhancing the capabilities of the Salesforce and nCino platform. This individual works closely with the line of business and technology colleagues to elicit, capture, and translate business requirements into technical requirements that can be conveyed with the appropriate level of detail to the development team. This role is responsible for scheduling and leading requirement gathering sessions with cross functional partners including external vendors as needed for the optimization of system capabilities.

This role is highly visible with the ability to have direct impact on the organization and our internal and external customers. The successful candidate must have experience with the commercial lending process, possess a continuous improvement mindset, and have outstanding written and verbal communication skills.

ESSENTIAL JOB FUNCTIONS

  • Lead discovery and deep dive sessions to understand and document current state, pain points, and areas of opportunity to improve the system functionality and/or business process.
  • Document current state and future state processes utilizing process flow diagrams and other process design tools.
  • Provide thought leadership in leading brainstorming, design, and solution meetings with the line of business end users and technology teams.
  • Serve as the voice of the end users to ensure system functionality and solutions meet the needs of the business.
  • Act as subject matter expert on development projects from inception to ensure project/system design and implementation meets the needs of the business.
  • Capture and expand upon user stories to translate business requirements into technical requirements and convey the appropriate level of detail to the development team.
  • Writes acceptance criteria and test scripts to ensure new functionality is working as designed throughout the development and release management process.
  • Perform analysis and research of system dependencies to reduce system and process issues.
  • Manage testing coordination, execution and sign-off with the various teams and end-users, including ability to test on own and assign to others.
  • Assists with change management activities and documentation
  • Assists with prioritization of project backlogs and influence the larger system/product backlog with a goal of maximizing business value.
  • Partners closely with area and functional product owners to keep them informed on project details and progress.

REQUIRED QUALIFICATIONS

  • Undergraduate degree in business or equivalent work experience
  • Experience with / knowledge of multiple types of lending (e.g. institutional, middle market, business banking, small business) preferred
  • 2-3 years of experience in commercial lending support one or more areas of the loan lifecycle
  • 1-2 years of experience using Salesforce/nCino or other digital loan origination application
  • Project management experience or experience leading teams and/or projects
  • Knowledge of system testing concepts
  • Ability to plan, multi-task, manage time effectively, and work on own with limited direction
  • Excellent written and verbal communication skills, including strong presentation skills that can explain technical concepts for non-technical audiences

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 08/28/2026 #LI-Hybrid

About KeyBank

Shockingly, nearly 9-in-10 people who get their real estate license in America fail. We're solving that problem; And doing it while increasing profitability for the brokerage. Through technology, business automation, and a team approach we have created a system where agents focus solely on working with clients and closing deals.

KeyBank Careers

Joining KeyBank means stepping into a world of professional growth and innovation, where job opportunities abound in an environment that values leadership, diversity, and forward-thinking. As a member of our team, you will be part of a company that's committed to empowering your career journey while contributing to the financial wellness of our communities.

Work You'll Do

At KeyBank, we're not just in the business of banking; we're in the business of helping individuals and communities thrive. By joining our team, you will have the chance to be part of a culture that celebrates diversity and fosters leadership and professional development. Whether you're looking for a position in customer service, IT, finance, or management, KeyBank offers a variety of roles suited to your skills and career aspirations.

Innovate and Lead

KeyBank stands at the intersection of finance and innovation. Our employees are encouraged to lead with creativity and integrity, driving solutions that make a real difference. With a focus on digital transformation and sustainable growth, your work at KeyBank will challenge the status quo and encourage you to explore new ideas.

Grow Your Career

Career growth at KeyBank is not just a possibility—it's a priority. We are dedicated to your professional development through comprehensive training programs, leadership workshops, and continuous learning opportunities. Our commitment to your growth is matched by our dedication to inclusion, ensuring all voices are heard and valued.

Be Part of a Great Team

Our team at KeyBank is our strongest asset. We believe in using our collective skills to foster an environment of innovation and collaboration. Join us and connect with colleagues who are just as passionate and driven as you are. Through teamwork, we achieve exceptional results and push the boundaries of what's possible in the banking sector.

Internship and Employment Opportunities

For those starting their careers, KeyBank offers robust internship and employment opportunities that provide a solid foundation in the financial industry. Interns at KeyBank gain hands-on experience, beneficial networking connections, and insights into our day-to-day operations, setting the stage for a successful career.

Benefits and Culture

KeyBank is committed to offering benefits that enhance your life and well-being. From healthcare to retirement plans, and flexible working conditions, we ensure our employees are well taken care of. More than just benefits, our company culture is built on respect, integrity, and accountability—values that guide us in making a positive impact on our clients and communities.

Join Our Team

Explore the job opportunities at KeyBank and find the right fit for your skills and interests. We are continuously hiring and looking for individuals who are curious, innovative, and ready to make a difference. Prepare your resume, ace your interview, and join a team that's dedicated to your success and to transforming the landscape of banking.

Stay Connected

Keep up to date with the latest career tips, industry insights, and company news by following our careers blog. Personalize your experience by subscribing to job alert emails tailored to your preferences, and discover the exciting and rewarding career opportunities that await at KeyBank.

Search KeyBank Jobs

Ready to take the next step in your career? Search open positions at KeyBank that match your skills and interests. We look for passionate, creative, and solution-driven team players who are ready to grow and succeed in a dynamic and supportive environment.

SEARCH KEYBANK JOBS

Join KeyBank and be part of a company where your career is as important to us as it is to you. Together, let's unlock opportunities for growth, innovation, and meaningful impact in the financial world.
Learn more about KeyBank
Size
17,110 employees
Market Cap
$16 billion
Industry
Finance & Insurance
Net Income
$1.3 billion
Founded
1825
5 Year Trend
+5.6%
NASDAQ
KEY
* Ladders Estimates

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