Job Summary
The Salesforce Lead Business Analyst / SFDC Product Owner will lead Salesforce transformation initiatives across Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, and Force.com platforms. The role will provide product ownership, business analysis, requirements management, solution design, stakeholder engagement, and end-to-end implementation support. The position will collaborate with business stakeholders, enterprise architects, development and testing teams, and distributed delivery teams to define scalable Salesforce solutions and support CRM platform strategy.
Key Responsibilities
• Act as Product Owner for Salesforce Sales Cloud and Service Cloud initiatives.
• Lead business requirements workshops, Joint Application Development (JAD) sessions, stakeholder interviews, and brainstorming sessions.
• Create and maintain Business Requirements Documents (BRDs), Functional Specifications (SRS), user stories, use cases, process flows, and gap analysis documentation.
• Translate business requirements into scalable Salesforce solutions and technical designs.
• Define CRM roadmaps and contribute to Salesforce platform strategy.
• Design solutions across Salesforce Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, and Force.com.
• Conduct solution reviews, prototype demonstrations, and design walkthroughs with stakeholders.
• Coordinate with development, testing, and deployment teams throughout the project lifecycle.
• Serve as a liaison between business users, technology teams, and executive stakeholders.
• Support distributed delivery teams during development, testing, and deployment activities.
• Present recommendations, solution designs, and project updates to senior leadership and enterprise architecture teams.
• Support CRM transformation programs, enterprise application integration, and multi-cloud Salesforce initiatives.
• Facilitate cross-functional collaboration and drive requirements through design, implementation, testing, and deployment.
Required Qualifications
• 10+ years of overall IT experience.
• 8+ years of Salesforce platform experience.
• Experience participating in or leading multiple Salesforce Sales Cloud and Service Cloud implementations.
• Strong expertise in Salesforce Sales Cloud and Service Cloud.
• Experience with Salesforce administration, configuration, and standard and custom objects.
• Strong business analysis and requirements management experience.
• Proven experience creating BRDs, SRSs, user stories, use cases, and process flow documentation.
• Experience facilitating requirements workshops, stakeholder meetings, and solution discussions.
• Strong communication, presentation, analytical, and problem-solving skills.
• Experience working with distributed delivery teams.
• Strong experience in Salesforce product ownership and solution design.
• Ability to manage stakeholders and communicate effectively across business and technical teams.
Preferred Qualifications
• Experience with Salesforce Community Cloud and Marketing Cloud.
• Experience with the Force.com platform and Chatter.
• Experience with CRM roadmap planning and Salesforce architecture oversight.
• Experience with prototype development and solution demonstrations.
• Experience with Agile methodologies.
• Experience with Apex and Visualforce.
• Experience with CRM transformation programs and global Salesforce implementations.
• Experience with multi-cloud Salesforce environments and enterprise application integration.
• Experience engaging with executive stakeholders on Salesforce strategy and transformation initiatives.
Certifications
• Salesforce Certified Administrator.
• Salesforce Sales Cloud Consultant Certification.
• Salesforce Service Cloud Consultant Certification.
• Salesforce Business Analyst Certification preferred.
• Salesforce Application Architect certification preferred.
• Salesforce System Architect certification preferred.
• Salesforce Advanced Administrator certification preferred.
Notes:
Mandatory Areas
Must Have Skills
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Product Ownership
Business Analysis
Requirements Gathering & Management
Solution Design
User Story Creation
Salesforce Administration & Configuration
Domain Experience (If Any)
CRM Transformation Programs
Global Salesforce Implementations
Multi-Cloud Salesforce Environments
Enterprise Application Integration
Must Have Certifications
Salesforce Certified Administrator
Salesforce Sales Cloud Consultant Certification
Salesforce Service Cloud Consultant Certification
Location
Remote (USA)
Onsite Requirement
No
Number of Days Onsite
N/A
