We offer remote work opportunities in the following locations ONLY: AK, AR, AZ, CO, DC, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA, WA, WI, WY

US Citizenship REQUIRED: Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

Designs, codes, debugs, tests, documents and implements Salesforce Health Cloud including application customizations and integration of other 3rd party vendor-supplied software. Provides functional and technical support in collaboration with the Salesforce Health Cloud Administrator. Collaborates with other department resources to support multiple system interfaces and data integration. Monitors, defines, and reports on critical path workflows. Resolves issues or escalates issues as required. Drives the design and implementation of new business processes within required configuration.

Education & Experience

Required:
• Bachelor's Degree in Business Administration, Computer Science, Mathematics, Engineering or related field with courses in programming and database systems or equivalent experience
• U.S. Citizen
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• 5+ years general application development and support experience
• 3 years' hands on experience in Salesforce Health Cloud
• 3 years' experience with a Salesforce DevOps toolset and CI/CD practices
• Experience with JavaScript, Flows, Apex, LWC, Visualforce, SOAP, REST
• Experience working in an agile environment using Jira or similar solutions
• Experience communicating with both technical and business audiences

Preferred:
• 7 or more years of general application development and support experience skills
• 4 years' experience in Salesforce Health Cloud
• 4 years' experience with a Salesforce DevOps toolset and CI/CD practices
• Salesforce Platform App Builder Certification
• Salesforce Platform Developer I Certification
• Salesforce Platform Developer II Certification
• Aura framework and OmniScript
• Strong written and verbal communication skills
• Technical experience working with healthcare systems or in a government contract systems environment
• Experience in Salesforce Lightning Web Components and Einstein Analytics

Key Responsibilities
• Evaluates, supports and tests vendor-supplied software packages. Determines compatibility with existing systems. Installs and tests vendor upgrades and patches. Provides technical support and trouble-shooting.
• Researches the setup and functionality of available software modules. Obtains a solid understanding of business processes/user functions that these modules directly support. Recommends process changes to end-users to promote better utilization of application functionality.
• Obtains and shares knowledge of how various application modules inter-link and affect one another.
• Assists with the planning, coordination, and direction of Salesforce modifications related to both current and proposed designs, in collaboration with the Salesforce Health Cloud Administrator.
• Help design UI and workflows based on business needs.
• Analyzes, designs and develops code in support of multiple system interfaces and data integration services. Uses Salesforce APIs to integrate with other systems.
• Converts logical design into program code. Analyzes, reviews and rewrites programs to increase operating efficiency or to adapt program to new requirements in response to business requests. Responsible for complex coding assignments, and participates in code review sessions with direction from Lead developers.
• Serves as a technical and functional resource to entry level developers.
• Provides daily support to functional end-users with system issues, questions and processes. Performs debugging tasks to resolve system issues. Takes active steps to increase understanding of end-users functions to support applications development process.
• Coordinates with appropriate departments to ensure that necessary communication is occurring to allow applications to function properly and efficiently. Coordinates the dissemination of information and reports related to application upgrades, fixes and new processes; to include analysis of the changes and the effects on any existing modules
• Develops system and program test plans under the guidance of Lead developer. Prepares and/or obtains test data. Conducts program and system testing. Evaluates test results/defect logs and performs necessary code revisions.
• Prepares technical reports and instructional manuals as documentation of program development. Maintains current system design documents, and program documentation.
• Provide escalation assistance for daily trouble ticket resolution, for entry-level developer.
• Performs reporting tasks utilizing site standard reporting tools.
• Logs, monitors, and manages event calls regarding reported problems.

.:
• Participates in regularly-scheduled project review/status meetings internally and with client departments.
• Work in a team environment using Agile Project Management (Scrum) and Test Driven Development.
• Participate in all Scrum activities such as creating user stories, sprint planning, and sprint retrospectives
• Serves as a technical and functional resource to entry-level developer. Provide escalation assistance for daily trouble ticket resolution.
• Documents change control.
• Performs on-call support functions.
• Performs other duties as assigned.
• Regular and reliable attendance is required.

Competencies

Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary.

High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Advanced knowledge and expertise in applications programming methodologies and disciplines; expert knowledge in system analysis and business problem-solving; expert knowledge in vendor-supplied application software; functional expertise in assigned applications. Strong collaboration skills.

Working Conditions

Working Conditions:
• Works in a standard office environment, with weekend or nighttime work to implement changes
• Extensive computer work with prolonged sitting