5+ years of experience in Salesforce architecture, with a focus on Field Service for at least 2 years.
Salesforce Certified Field Service Consultant or Application/System Architect required.
Deep understanding of SFS core objects and service management processes.
Proficient in Apex, Flows, LWC, and Salesforce APIs.
Demonstrated ability to optimize complex dispatching and routing algorithms.
Responsibilities
Define the end-to-end technical architecture for Salesforce Field Service implementations.
Configure and tune the SFS scheduling engine with effective policies and work rules.
Design secure integrations between Salesforce and external ERP or inventory systems.
Architect the mobile app experience for SFS, focusing on seamless offline functionality.
Establish development standards and review custom code, managing release pipelines.
Translate field service business needs into scalable technical blueprints.
Benefits
Opportunity to influence the design of innovative Salesforce Field Service solutions.
Work within a dynamic team focused on cutting-edge technology implementations.
Access to ongoing training and professional development.
Collaborative work culture that values stakeholder alignment and input.
Full Job Description
Key Responsibilities
Architecture & Design: Define the end-to-end technical architecture for Salesforce Field Service implementations.
Optimization Setup: Configure and tune the SFS scheduling engine, including policies, objectives, and work rules.
Integration Management: Design secure integrations between Salesforce and external Enterprise Resource Planning (ERP) or inventory systems.
Mobile Configuration: Architect the SFS mobile app experience, ensuring seamless offline functionality and data synchronization.
Governance: Establish development standards, review custom code (Apex, Lightning Web Components), and manage release pipelines.
Stakeholder Alignment: Translate field service business requirements into scalable technical blueprints for development teams.
Required Skills & Qualifications
Experience: Minimum 5+ years of Salesforce architecture experience, with at least 2+ years focused specifically on Salesforce Field Service (formerly FSL).
Certifications: Current Salesforce Certified Field Service Consultant or Application/System Architect designations.
Technical Skills: Deep expertise in SFS core objects, Work Order management, inventory management, and the Service Cloud console.
Development: Strong proficiency with Apex, Flows, LWC, and Salesforce APIs.
Problem Solving: Proven track record of optimizing complex dispatching and routing algorithms.
Preferred Qualifications
Experience with MuleSoft or other middleware platforms.
Background in industries with large mobile workforces (e.g., utilities, manufacturing, telecommunications).
