Job Title
Salesforce Technical Architect

Job Category
Information Technology

Job Description

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Salesforce Technical Architect. This position may be based at our Americas Headquarters in Greenville, North Carolina, or may be performed remotely.

We are seeking an experienced Salesforce Technical Architect to lead the architecture, design, and delivery of enterprise-scale Salesforce solutions. This role requires a strategic technology leader with deep Salesforce expertise, strong stakeholder management capabilities, and a proven track record of delivering scalable, secure, and integrated CRM solutions.

The ideal candidate will serve as a trusted advisor to business and technology leaders, driving platform innovation, architectural governance, and technical excellence across the Salesforce ecosystem.

What you will do:

• Partner with business leaders, product owners, and IT teams to understand day-to-day needs and translate them into practical Salesforce solutions.

• Design and guide Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Manufacturing Cloud, and the broader Salesforce Platform.

• Lead architecture discussions, review solution designs, and ensure work aligns with enterprise standards, security requirements, and platform best practices.

• Support the delivery of Salesforce enhancements, integrations, data migrations, and system improvements from planning through implementation.

• Collaborate with developers, administrators, architects, vendors, and external partners to troubleshoot issues and deliver reliable CRM capabilities.

• Create and maintain architecture documentation, technical designs, roadmaps, and implementation guidance to support consistent delivery.

• Identify opportunities to improve platform performance, reduce technical debt, strengthen security, and expand Salesforce capabilities across the organization.

Who you are:

• A collaborative leader who can guide teams, build trust, and bring people together around shared priorities.

• A clear communicator who can explain technical information to both IT and business audiences.

• A service-minded problem solver who stays focused on customer needs, business impact, and timely resolution.

• A proactive planner who can manage competing priorities, anticipate risks, and follow through on commitments.

• A continuous improvement mindset with the flexibility to adapt, coach others, and support change across the organization.

What you will need:

• Education: Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.

• Experience: 10+ years of hands-on Salesforce experience and 7+ years in Salesforce Architecture roles.

Skills, Experience & Abilities

• Salesforce Certified Application Architect certification required.

• Strong expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, Apex, Visualforce, Lightning Web Components (LWC), Flows, APIs, mobile capabilities, sharing and visibility models, and Single Sign-On (SSO).

• Proven experience architecting and delivering enterprise-scale Salesforce solutions, integrations, and platform enhancements across global or multi-region environments.

• Experience designing scalable, secure, and maintainable Salesforce architecture that supports business processes, data quality, system performance, and long-term platform growth.

• Working knowledge of Agile delivery methodologies, DevOps practices, CI/CD pipelines, release management, and architecture governance.

• Ability to translate business requirements into technical solutions and communicate complex concepts clearly to business stakeholders, technical teams, and external partners.

• Strong organizational and stakeholder management skills, with the ability to manage multiple initiatives, prioritize competing needs, and drive work forward in a fast-paced environment.

• Collaborative team player with excellent communication, problem-solving, and relationship-building skills across different teams, regions, and cultures.

Preferred Skills, Experience & Abilities

• Experience designing Salesforce integrations with middleware, REST/SOAP APIs, enterprise integration patterns, and telephony/CTI solutions.

• Ability to connect Salesforce with CPQ, ERP, marketing automation, analytics, and other enterprise platforms.

• Strong understanding of Salesforce security, data architecture, data migration, and platform optimization.

• Experience with Salesforce Data Cloud, Revenue Cloud/CPQ, Marketing Cloud, and Agentforce capabilities.

• Manufacturing Cloud experience preferred.

• Preferred Salesforce certifications include System Architect, Technical Architect, Integration Architect, Data Architect, Sharing and Visibility Architect, or Platform Developer II.

What we offer:

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

#LI-ER

#LI-REMOTE

Job Type
Permanent

Time Type
Full time

Work Hours

40

Travel Required
1-10%

Primary Location
HY US Greenville, NC (Headquarters)

Address
1400 Sullivan Drive

Zip Code
27834

Field-Based
No

Relocation Assistance Available
No