Job Title
Salesforce Field Sales Automation Analyst

Job Description
As Salesforce Field Sales Automation Analyst, you will oversee the requirements, CRM solution design, strategic engagement and day-to-day support of Salesforce for both the GMO and Intacct instances across North America. This role will be critical in driving the optimization and efficiency of sales and operations by leveraging Salesforce to its full potential to support of our Digital transformation efforts. You will work closely with cross-functional teams, ensuring the effective use of Salesforce to streamline sales processes, increase user adoption, and enhance data management. The Field Sales Automation Analyst role works closely with the regions and functions to ensure that deliverables are aligned to the strategy and executed in the best way possible to support scale.

Key Responsibilities
• Collaborate with Sales, IT, and Business teams to capture comprehensive sales and service requirements for Salesforce (GMO and Intacct instances) in alignment with business objectives.
• Ensure the Salesforce solution is designed to meet both the immediate and long-term needs of the business.
• Develop and distribute enablement and communication materials to increase user adoption of Salesforce across North America.
• Conduct training sessions and workshops to ensure users are proficient in utilizing Salesforce effectively.
• Assist in managing the Salesforce backlog by prioritizing and tracking requests, issues, and enhancements for both GMO and Intacct instances.
• Work closely with development teams to ensure timely delivery and resolution of backlog items.
• Collaborate with the IT team to support the delivery of Salesforce enhancements, including conducting user acceptance testing (UAT) and ensuring knowledge sharing across the team.
• Track and update progress in Jira to ensure alignment with project timelines.
• Assist in gathering Business As Usual (BAU) requirements, ensuring that all needs are documented, prioritized, and implemented effectively.
• Work closely with the business teams to prioritize and manage ongoing requests and improvements.
• Ensure that global Salesforce processes, methodologies, and best practices are followed and effectively implemented across North America.
• Promote standardization and optimization of processes to drive efficiency and improve sales operations.
• Collaborate with the team to measure results and capture key deliverables to assess the impact and success of Salesforce initiatives.
• Provide insights and recommendations for continuous improvement based on performance data.
• The ability to collaborate across groups, to drive clarity and effectiveness in rhythm of business to deliver the right alignment and drive execution of strategy
• Proactiveness and a strong positive outlook and approach to stakeholder management and communications along with a strong business acumen to ramp quickly across our diverse business and offerings.
• Operational experience in Salesforce within an operational environment.
• Ability to manage matrixed organization complexity while driving clarity
• Proven effectiveness driving complex multi-stakeholder planning processes, driving cross-team programs to desired business outcomes

Skills, know-how and experience:
• The ability to collaborate across groups, to drive clarity and effectiveness in rhythm of business to deliver the right alignment and drive execution of strategy
• Proactiveness and a strong positive outlook and approach to stakeholder management and communications along with a strong business acumen to ramp quickly across our diverse business and offerings.
• Operational experience in Salesforce within an operational environment.
• Ability to manage matrixed organization complexity while driving clarity
• Proven effectiveness driving complex multi-stakeholder planning processes, driving cross-team programs to desired business outcomes
• Ability to simplify complex ideas into easy-to-understand concepts for communications.
• Strong capability in verbal and written communications skills across a geographically dispersed audience.
• Strong understanding and experience working in a commercial organization with partner and customer-facing employees and the ability to translate that experience into strategic insight. The ability to partner with cross-functional teams in a highly matrixed environment.
• Diverse & Inclusive - we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.
• One Team - we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.
• A Bachelor's degree or equivalent combination of education, training, and experience.

Plenty of perks:
• 100% paid premiums for health, dental, and vision coverage.
• RRSP contribution match (100% up to 4%).
• 35 days paid time off (11 paid holidays, 16 vacation days, 3 personal days, 5 sick days).
• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
• 5 days paid yearly to volunteer (through Sage Foundation).
• $5,250 tuition reimbursement per calendar year, starting 6 months after the hire date.
• Sage Wellness Rewards Program (annual fitness reimbursement).
• Library of on-demand career development options and ongoing training offerings.

The compensation offered will be determined by factors such as location, level, job-related knowledge, education, and experience. For this role, in these locations, the base salary range for new hires is: $70,000 to $100,000 plus bonus.

In addition to base salary, employees will participate in either a bonus plan based on company and individual performance, or a role-based, commission plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. The range listed is just one component of the Sage total compensation package.

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Function
Routes to Revenue

Country
Canada

Office Location
Toronto

Work Place type
Hybrid