Role description
Job Title :Salesforce Engagement Manager
Job Location : Boston, Massachusetts
Role Summary
The Onsite Engagement Manager acts as the primary point of contact between the client and the offshore/onshore delivery teams
This role is responsible for managing client relationships ensuring successful project delivery driving commercial outcomes and maintaining high customer satisfaction
Key Responsibilities
Client Stakeholder Management
Serve as the primary escalation point for the client at the onsite location
Build and maintain strong trusted relationships with client stakeholders
Lead client governance meetings steering committees and status reviews
Manage expectations related to scope schedule cost and delivery outcomes
Delivery Program Management
Own end-to-end delivery for assigned engagements ensuring adherence to SLAs and KPIs
Coordinate with offshore delivery managers architects QA and development teams to ensure seamless execution
Monitor project progress risks issues and dependencies drive mitigation plans proactively
Ensure compliance with contractual commitments and quality standards
Financial Commercial Management
Manage engagement financials including revenue margins billing forecasts and cost controls
Own invoicing milestone tracking change requests CRs and contract amendments
Identify opportunities for scope expansion upsell and cross sell
Resource Capacity Management
Plan and manage onsite/offshore staffing in alignment with project needs
Support resource onboarding role clarity utilization optimization and continuity
Work closely with HR staffing and PMO teams for extensions and rampups
Risk Compliance Governance
Ensure adherence to organizational security and compliance standards at the client site
Identify delivery operational and commercial risks early and address them effectively
Maintain accurate documentation for audits contracts and governance reviews
Pre-Sales Growth Support
Support presales activities including solutioning estimations proposals and client presentations Act as a trusted advisor to clients by identifying transformation and improvement opportunities
Required Skills Experience
10 to 15 years of experience in IT services consulting or digital transformation engagements
Proven experience in onsite client management and global delivery coordination
Strong understanding of project program management methodologies Agile Waterfall Hybrid
Solid exposure to commercial models Fixed Price TM Managed Services
Excellent communication negotiation and stakeholder management skills
