Role description

Job Title: Salesforce Net Zero Cloud Consultant

USA, Remote

Role Requirements

Annual Carbon Accounting & Data Management
• Perform annual emission factor updates aligned with the latest datasets (e.g., EPA, DEFRA, IEA, eGRID).
• Execute annual inventory updates across all relevant scopes (Scope 1, 2, and 3).
• Create and maintain annual waste and water footprint records (currently a manual process).
oLoad and validate annual datasets, including waste data, Scope 3 datasets, and legacy fuel and energy datasets
• Ensure accurate association of activity records to environmental footprints, including water footprint association.
Operational Data Processing & Manual Support
• Support and execute manual uploads for activity data when automated feeds are unavailable.
• Perform carbon accounting QC checks to ensure accuracy, completeness, and alignment to business requirements.
Custom Logic, Automation & Maintenance Maintain and enhance custom flows and business logic, including:
• Prorating solution - calendarizing utility data to provide monthly trend reporting capabilities
• Refrigerant estimation - estimates the amount of refrigerants lost during a given period
• Mileage estimation - estimates distance for vehicle energy usage records each month
• Cost-to-fuel consumption transformation logic - calculates consumption of legacy fuels by converting amount spent and averages prices by fuel type
• Carbon allocation for stationary assets - assigns emissions scope (Scope 1, 2 or 3) for each stationary asset
• ARC geography mapping - determines division and region for each stationary asset by zip code
• Fuel type-to-asset mapping for both vehicle and stationary asset classes - determines fuel type of each vehicle or building asset energy use records
• Renewable energy processing logic - ensures that renewable energy emission factors are applied to the right stationary assets during the correct time period; also apply RECs to annual emissions
• Deliver Production bug fixes, including troubleshooting data issues, flow failures, configuration errors, or calculation anomalies.
• Manage software update rollouts (2× per year) for both NZC and Marketing Cloud
• Support CRMA dashboards, including enhancements, fixes, and dataset refresh troubleshooting.
• Ability to diagnose issues related to Salesforce platform updates, NZC-specific updates, or API/flow failures.
Program & Business Partner Support
• Provide ongoing support for programs and outcomes tracking within NZC (e.g., decarbonization programs, renewable energy programs, water stewardship programs).
• Translate business needs into NZC configuration, data requirements, reporting, and workflow support.
Access Management
• Perform user account provisioning for all sustainability-related applications, including Net Zero Cloud and connected Salesforce environments.
• Maintain permissions, roles, and security configurations aligned with internal governance.
Knowledge & Skills Requirements

Technical Skills
• Strong experience with Salesforce configuration, including:
o Flows and automation
o Data imports (Data Loader, Data Import Wizard)
o Permission sets and roles
o Custom objects and fields
o CRMA dashboards and data recipes
• Marketing Cloud data extension support

Sustainability & Carbon Accounting Skills
• Working knowledge of corporate carbon accounting, including GHG Protocol standards.
• Understanding of:
o Emission factors and units
o Activity-to-emissions calculations
o Scope 1, 2, and 3 categories
o Waste, water, and renewable energy reporting
• Ability to understand business-specific decarbonization goals and translate them into data structures or reports.
Availability & Service-Level Expectations
• Must be available during standard Eastern Time business hours. Ability to flex at least 1-2 hours for cross functional meetings when necessary (preferred).
• For production issues impacting reporting, data integrity, or required disclosures, recommended SLAs:
Severity Level
Example Issues
Recommended Initial Response
Recommended Resolution Target
Additional Requirements

Documentation & Governance
• Maintain documentation for: data schemas, custom flows, calculations and emission factor sources, annual update processes, change management procedures
• Follow internal governance and release management practices.
Quality Assurance & Validation
• Perform QC on all uploaded datasets
• Validate emission calculations after system updates or factor uploads.
Collaboration & Communication
• Work closely with Sustainability, Supply Management, Finance, and IT teams
• Communicate system updates, breaking changes, and downtime proactively.
• Participate in audit support as required
Security & Compliance
• Ensure that NZC configurations align with IT data security policies.
• Support compliance needs for ESG reporting frameworks as required.