Key Responsibilities
• Use Case Discovery: Facilitate workshops with IRS stakeholders to identify and prioritize business processes suitable for automation via Agentforce.
• Requirement Engineering: Document detailed user stories, acceptance criteria, and "Agent Instructions" (prompts) to ensure AI behaviors align with IRS policies.
• Process Mapping: Create "as-is" and "to-be" process flows, specifically identifying where AI agents can intervene to reduce manual touchpoints or improve data accuracy.
• AI Governance & Testing: Define testing strategies for AI grounding and accuracy; participate in User Acceptance Testing (UAT) to ensure agents do not produce hallucinations and adhere to security constraints.
• Change Management: Develop training materials and documentation to help IRS personnel transition to working alongside autonomous digital assistants.

Required Qualifications
• Clearance: Must hold an active IRS MBI or Public Trust clearance.
• Experience: 4+ years as a Salesforce Business Analyst, with at least 1 year focused on AI-driven solutions or automated workflows.
• Agentforce Knowledge: Practical experience defining "Topics" and "Actions" within the Agentforce framework.

Certifications:
o Required: Salesforce Certified Business Analyst.
o Required: Salesforce Certified Agentforce Specialist.
• Strong understanding of Salesforce Data Cloud (how data feeds the Agent).
• Expertise in Salesforce Flow (the "Actions" the Agent will execute).
• Proficiency in Jira, Confluence, and Lucidchart for requirement tracking and visualization.
• Soft Skills: Exceptional ability to explain complex AI concepts (like grounding and LLM reasoning) to non-technical federal leadership.

This is a remote position.