Description

Location: UCHealth Catalyst Bldg, Denver, CO

Department: CRM Solutions

Work Schedule: Full Time, 80.00 hours per pay period (2 weeks)

Shift: Days

Pay: $98,675, - $148,012 / year. Pay is dependent on applicant's relevant experience

This position offers a hybrid work schedule

Job Responsibilities:

The Salesforce Agentforce & Automation Engineer is responsible for designing, developing, and operationalizing AI-powered agents, intelligent workflows, and automation solutions across the Salesforce ecosystem. This role will lead the implementation of Agentforce capabilities to support employee productivity and operational efficiency and optimization. Responsibilities include configuring AI agents, prompt templates, actions, orchestration logic, and workflow automations while integrating solutions with platforms including Health Cloud, Marketing Cloud, Data Cloud, Experience Cloud, Marketing Intelligence and enterprise data sources. The individual will work closely with business and technical stakeholders to identify high-value automation opportunities and translate operational needs into scalable AI-enabled solutions.

In addition to AI agent development, this role serves as a hands-on Salesforce platform engineer responsible for Flow development, Apex support, API integrations, and automation architecture. Responsibilities also include establishing automation best practices, implementing governance and security controls, monitoring solution performance, troubleshooting production issues, and supporting continuous improvement of enterprise automation capabilities. The ideal candidate combines strong Salesforce engineering expertise with experience in AI-driven workflow automation, system integration, and enterprise-scale solution delivery within a highly regulated environment.

The selected candidate will work with a seasoned team at the Catalyst Building in Denver's RiNo district. In this collaborative, high-performing environment, the CRM Solutions team focuses on innovation, problem-solving, operational efficiency, and consumer engagement at the intersection of healthcare, Salesforce technology, data, and AI. We build scalable solutions that enhance communications, personalization, and engagement.

Success in this role typically involves hands-on solution development, cross-functional collaboration, and continuous learning. Team members work closely with marketing, digital experience, analytics, operations, and clinical stakeholders to design and implement modern Salesforce capabilities including automation, AI-driven workflows, personalization, identity resolution, and real-time engagement strategies. UCHealth values diverse perspectives, curiosity, adaptability, accountability, and a willingness to explore emerging technologies while operating within the privacy, security, and compliance standards required in healthcare. The CRM Solutions team operates in a hybrid work environment designed to support both collaboration and flexibility, with team members working in-office four days per week and remotely one day per week.

The Ideal candidate will have the following requirements:

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business Technology, or related field
• 3 years of hands-on experience within the Salesforce ecosystem, designing and implementing complex Salesforce automation solutions using Flow, Apex, APIs, and platform integrations
• 1 year of designing and implementing AI (AgentForce) agents within the Salesforce ecosystem
• Proficient in programming languages including Python
• Experience configuring or developing AI-driven workflows, intelligent assistants, conversational AI, or automation solutions within enterprise platforms
• Experience integrating Salesforce with external systems, APIs, databases, and cloud platforms
• Strong understanding of CRM architecture, workflow orchestration, and scalable automation design principles
• Experience working in cross-functional environments translating operational and business requirements into technical solutions

Employees are our number one asset.

UCHealth promotes a culture that invests in professional success and personal well-being through a comprehensive total rewards program. *

Recognition

• Performance bonus: UCHealth offers a 3-Year Incentive Bonus to recognize employee contributions to our success in quality, patient experience, organizational growth, financial goals and tenure. The bonus accumulates annually each October and is paid out in October during the third year of employment.
• Performance-based pay increase: The Annual Merit Pay Increase recognizes work performance that meets or consistently exceeds performance standards documented through UCHealth's established evaluation process and accounts for increased experience, skills and cost of living.
• Market reviews: All UCHealth positions are reviewed annually to ensure UCHealth base pay aligns with market standards. Base pay rates are adjusted as needed to stay market competitive.

Health and well-being

• Medical, dental and vision coverage.
• Access to 24/7 mental health and well-being support for employees and dependents.
• Discounted gym memberships and fitness resources.
• Free Care.com membership.
• Voluntary benefits such as accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.
• Time away from work: Paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence.
• Employer-provided basic life and accidental death and dismemberment coverage with buy-up coverage options.
• Employer-provided short-term disability and long-term disability with a buy-up coverage option.

Retirement and savings

• 403(b) plan with employer matching contribution.
• Additional 457(b) plan may be available.
• Flexible spending accounts for health care and dependent day care; health savings account available when enrolled in high-deductible (HD) medical plan.

Education and career growth

• UCHealth provides access to academic degrees and certificate programs to promote professional and personal growth.
• Up to 100% of tuition, books and fees paid for by UCHealth for specific educational degrees.
• Other programs may qualify for up to $10,000/year pre-paid by UCHealth or up to $5,250/year in the form of tuition reimbursement.
• Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities.
• Employees have access to free assistance navigating the Public Service Loan Forgiveness program and submitting their federal student loans for forgiveness.

* Eligibility for some programs is based on an employee's scheduled work hours.

UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified.