Carrier Global Corporation

Salesforce Administrator

Carrier Global Corporation • $70K — $95K *
Charlotte, NC 28269In-Person
Business Services
Less than 5 years of experience
3 months ago
Job Overview by Ladders

Qualifications

  • Salesforce Certified Platform Administrator with related degree or equivalent experience.
  • 1+ years configuring & implementing Salesforce solutions, particularly in Lightning Experience (Sales Cloud & Service Cloud).
  • Strong attention to detail with proven process design skills for user adoption.
  • Excellent communication skills, able to engage users across organizational levels.
  • Self-motivated with a passion for continuous learning and professional development.

Responsibilities

  • Create and support Salesforce Sales/Service/Marketing processes, including lead generation and case management.
  • Configure standard/custom objects, fields, and layouts to improve workflows.
  • Design and maintain dashboards/reports for actionable insights and decision-making.
  • Provide ongoing support, maintenance, and enhancements to Salesforce architecture.
  • Manage user security and data access roles to protect sensitive information.
  • Ensure data integrity using export/import/analysis/backup tools.
  • Respond to support tickets and drive user adoption through documentation.

Benefits

  • Company Paid Volunteer Time Off
  • Health Insurance
  • Health Savings Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance (Short-term and Long-term)
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement & Professional Development
  • Paid Vacation & Sick time
  • Company Paid Holidays
  • 401(k) Plan with Employer Match
  • Employee Discount Program
Full Job Description
The Salesforce Administrator - HVAC Products | Carrier Enterprise |

This is a remote position; candidates must reside in the United States in the Central or Eastern Time zone.

Salesforce Administrator

Summary:

The Salesforce Administrator is a key member of our HQ Digital Transformation, Customer Experience & Marketing Team, driving transformation across the company. The candidate will be responsible for leading & assisting with the development and implementation of Salesforce-based processes and solutions across the organization. This role works directly with the project management team, executive leadership and key stakeholders to meet/exceed their requirements while applying Salesforce design & admin best practices. Additionally, the role works across multiple regional & functional teams to ensure successful Salesforce rollouts and user adoption.

Responsibilities:
  • Create and support Salesforce Sales/Service/Marketing/Experience Cloud processes such as lead generation, opportunities, CPQ, Omni-Channel (cases, chats, calls, texts), knowledge, installed-packages, system integrations and data extensions
  • Configure standard and custom objects, fields, page layouts, validation rules, flows, case paths/statuses, record stages, approval processes and lightning components to streamline workflows and improve productivity
  • Design, implement and maintain standardized dashboards, charts and reports that deliver actionable insights to stakeholders and support data-driven decision-making
  • Perform ongoing configuration, support, maintenance and enhancements to maintain a scalable/sustainable architecture for processes, tools and users
  • Manage user security, roles, profiles, permission sets, queues, sharing rules and public groups to ensure appropriate data access
  • Leverage export/import/analysis/backup tools to cleanse, deduplicate and archive data with an emphasis on data integrity & governance standards
  • Respond to support tickets, familiarize champions & users with best practices and create appropriate documentation to drive user understanding & adoption
  • Develop and test new new/enhanced processes, version features, release updates in sandboxes and deploy them to production (e.g. via change sets, workbench)
  • Work with leadership, SMEs, stakeholders, project managers, fellow admins and external partners to implement standardized solutions aligned with business requirements and processes


Requirements:
  • Salesforce Certified Platform Administrator with Bachelor's degree or equivalent; expertise with objects/fields, flows, validation rules, approval processes, role hierarchies, users/profiles/permission sets, page layouts, reports/dashboards and change sets
  • 1+ years of hands-on experience configuring & implementing Salesforce solutions in Lightning Experience, especially Sales Cloud and Service Cloud (Marketing Cloud and Experience Cloud a plus)
  • Strong attention to detail with a proven ability to design processes that drive user adoption and maintain a high level of data quality
  • Strong communicator skilled at engaging employees/users across all organizational levels with varying technical knowledge to provide excellent customer support
  • Self-motivated learner eager to expand technical skills, increase project leadership responsibilities and pursue additional Salesforce training/certifications


This is a remote position; candidates must reside in the United States in the Central or Eastern Time zone.

Benefits:
  • Company Paid Volunteer Time Off
  • Health Insurance
  • Health Savings Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance (Short-term and Long-term)
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement & Professional Development
  • Paid Vacation & Sick time
  • Company Paid Holiday's
  • 401(k) Plan with Employer Match
  • Employee Discount Program


Invitation to Apply

Full-time and part-time positions are available. To explore this exciting (insert position here) opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.

Requirements:
  • Salesforce Certified Platform Administrator with Bachelor's degree or equivalent; expertise with objects/fields, flows, validation rules, approval processes, role hierarchies, users/profiles/permission sets, page layouts, reports/dashboards and change sets
  • 1+ years of hands-on experience configuring & implementing Salesforce solutions in Lightning Experience, especially Sales Cloud and Service Cloud (Marketing Cloud and Experience Cloud a plus)
  • Strong attention to detail with a proven ability to design processes that drive user adoption and maintain a high level of data quality
  • Strong communicator skilled at engaging employees/users across all organizational levels with varying technical knowledge to provide excellent customer support
  • Self-motivated learner eager to expand technical skills, increase project leadership responsibilities and pursue additional Salesforce training/certifications

About Carrier Global Corporation

Carrier is the provider of intelligent climate and energy solutions.

Carrier Global Corporation Careers

There has never been a more exciting time to explore job opportunities at Carrier Global Corporation, a leader in innovative climate, security, and building automation technologies. Join our global team of professionals and be at the forefront of industry and technology. Work You’ll Do Embark on a career with Carrier Global Corporation and contribute to a sustainable, safe, and intelligent future. Our diverse team of experts is dedicated to pioneering advancements in climate control, fire safety, and security solutions that make modern living possible. Transform industries and communities with your expertise, innovation, and leadership. At Carrier, you are positioned uniquely at the nexus of technology, sustainability, and global reach. Engage with a worldwide network of professionals to help clients and communities navigate through challenges with cutting-edge solutions. Collaborate with over 53,000 employees around the globe, all united in delivering excellence and innovation in our field. Carrier Global Corporation Professional Growth and Opportunities We are committed to fostering professional growth and career advancement. Carrier offers a wide range of job opportunities, from internships to leadership positions, each providing a path to meaningful impact. Do Innovative Work Join our expansive team of dedicated professionals at the intersection of technology, sustainability, and global service. Carrier empowers you to innovate and lead in your field, supported by a culture that values diversity and dynamic thinking. Deliver targeted solutions and drive transformation in the industry with a depth of knowledge and a breadth of resources unmatched in our field. Be Part of a Great Team Work with cutting-edge technology and leverage the comprehensive capabilities of a global leader. Our team’s collaborative efforts result in smarter, safer buildings and more efficient, secure environments. Future-Proof Your Career Advance your career with Carrier’s extensive support, including professional development, diversity training, and certification opportunities. Your growth is limitless, propelled by your ambition and our collective mission. Explore Discover how Carrier is leading the way in digital transformation and sustainable innovation. See how our solutions are shaping the future of industries and enhancing quality of life globally. Carrier Global Corporation Employment Culture Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in leadership that fosters personal and professional growth, creating a workplace where all can thrive. Stay Connected Join Our Team Search for open positions that match your skills and interests. We value passionate, curious, and solution-driven team players. Explore our job opportunities and find where you can make a difference at Carrier. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Our careers blog is your go-to resource for everything from resume tips to interview preparation. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Carrier Global Corporation.
Learn more about Carrier Global Corporation
Size
53,000 employees
Market Cap
$34.9 billion
Industry
Real Estate & Construction
Net Income
$1.9 billion
Revenue
$17.4 billion
* Ladders Estimates

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