About the Role:The Salesforce Administrator & Integration Specialist will be responsible for supporting, configuring, and improving Long Home's Salesforce environment and related business applications. The majority of this role will be declarative in nature, including flows, validation rules, page layouts, permission sets, reporting, data quality, user support, and process automation. In addition, this role will support light technical work, including point-to-point API integrations, troubleshooting data flow issues, working with middleware tools, and collaborating on small Apex or integration-related enhancements. The SAIS should be comfortable translating business needs into scalable Salesforce solutions, working with stakeholders across departments, and maintaining a clean, reliable, and well-documented Salesforce environment.
Remote Position but MUST reside in
Maryland, Massachusetts, Connecticut, New Hampshire, Pennsylvania, FloridaResponsibilities:- Manage day-to-day Salesforce administration, including users, roles, profiles, permission sets, queues, public groups, page layouts, Lightning pages, record types, fields, objects, and security settings.
- Build and maintain declarative automation using Salesforce Flow, approval processes, validation rules, formulas, dynamic forms, and other platform tools.
- Support Sales Cloud, Service Cloud, Field Service, CPQ, reporting, dashboards, and related Salesforce functionality.
- Partner with business users to gather requirements, troubleshoot issues, and design practical Salesforce solutions
- Maintain data quality through duplicate management, required field logic, validation rules, reporting, imports, updates, and cleanup activities.
- Create and maintain reports and dashboards that provide useful visibility into sales, operations, service, and leadership metrics.
- Assist with release management, sandbox testing, change documentation, and deployment activities.
- Work with business stakeholders to understand current processes and identify opportunities to simplify, automate, or improve them.
- Translate business requirements into Salesforce configuration, automation, reporting, or integration requirements.
- Evaluate whether requested changes should be handled declaratively, through integration, or through light development.
- Help ensure Salesforce solutions are scalable, maintainable, and aligned with business priorities.
- Document system changes, process logic, integration behavior, and administrative procedures.
- Support point-to-point API integrations between Salesforce and internal or external systems.
- Assist with troubleshooting integration failures, data sync issues, authentication problems, field mapping errors, and API payload issues.
- Work with REST APIs, JSON payloads, authentication methods, connected apps, named credentials, and basic API testing tools.
- Partner with internal team members, vendors, or developers on integration design, testing, and issue resolution.
- Support middleware-based integrations; MuleSoft experience is a major plus.
- Perform or assist with light Apex, SOQL, or technical troubleshooting when declarative tools are not enough.
- Review debug logs, flow errors, validation failures, and integration logs to identify root causes.
- Provide verbal and written performance feedback, including annual performance reviews, and follow the Long Home disciplinary action process, when applicable.
- Maintain an environment that embodies the company's Mission, Vision, and Values.
- Remain in compliance and up to date on all company-wide live and digital training.
- Perform other related duties as assigned.
Qualifications:- 3+ years of hands-on Salesforce administration experience.
- Strong experience building and maintaining Salesforce Flows.
- Solid understanding of Salesforce security, including profiles, permission sets, sharing rules, roles, and object/field-level security.
- Experience with custom objects, fields, record types, Lightning pages, page layouts, validation rules, formula fields, and reporting.
- Ability to gather business requirements and translate them into Salesforce solutions.
- Comfort troubleshooting system issues, data issues, automation failures, and user-reported problems.
- Basic understanding of APIs, integrations, data mapping, and system-to-system communication.
- Ability to read or write basic SOQL queries.
- Strong attention to detail and ability to manage multiple priorities.
- Good communication skills with both technical and non-technical users.
- Experience with Salesforce Field Service.
- Experience with Salesforce CPQ.
- Experience with MuleSoft, MuleSoft Composer, or other middleware tools preferred.
- Experience supporting REST API integrations.
- Basic Apex experience, including the ability to understand existing code and make minor updates.
- Experience with Sales Cloud, Service Cloud, call center operations, lead management, or appointment scheduling processes.
- Experience with data tools such as Data Loader, Inspector, Workbench, or similar tools.
- Experience working in a fast-paced sales, home services, construction, or field operations environment.
Education/Experience Bachelor's degree in Computer Science or IT preferred.
3-5 years of salesforce delivery work or related experience
Skills:The required skills enable the specialist to effectively configure and maintain Salesforce environments, ensuring that user permissions, workflows, and data structures align with business needs. Integration skills are essential for connecting Salesforce with other systems, allowing seamless data flow and process automation across platforms. Strong problem-solving and troubleshooting abilities help quickly identify and resolve system issues, minimizing downtime and disruption. Communication and collaboration skills are used daily to work with stakeholders, gather requirements, and provide training, ensuring user adoption and satisfaction. Preferred skills such as development knowledge and experience with integration platforms enhance the ability to deliver customized solutions and support complex business processes.
