Job Summary

The Salesforce Admin will provide hands-on Salesforce administration and production support while focusing on data quality, systems analysis, CRM processes, and business user support. The role will use declarative Salesforce tools to maintain applications, troubleshoot issues, improve data integrity, and translate business requirements into scalable solutions. The administrator will also work with business, technology, and leadership teams to establish data governance standards, stewardship practices, and data-quality metrics, with experience supporting the Seismic platform and LiveDocs.

Key Responsibilities
• Administer and support Salesforce applications in production using declarative configuration tools.
• Troubleshoot Salesforce issues and provide support to business users.
• Gather and analyze business requirements, perform data analysis and mapping, and translate business needs into scalable technical solutions.
• Monitor and improve Salesforce data quality and hygiene by identifying duplicate, incomplete, inconsistent, or inaccurate records.
• Configure and maintain Duplicate Rules, Matching Rules, Validation Rules, and Salesforce automation features to prevent data-quality issues.
• Support CRM and sales processes including lead-to-opportunity workflows, account hierarchies, pipeline stages, and opportunity data structures.
• Support Salesforce data extraction, cleansing, validation, and re-import activities using SOQL and Salesforce Data Loader.
• Analyze large and complex datasets, trace data flows and relationships, perform root-cause analysis, and identify behavioral, process, system, or integration issues affecting data quality.
• Use Microsoft Excel, PivotTables, VLOOKUP, and Conditional Formatting to analyze and validate data.
• Collaborate with business users, technology teams, and leadership to define data ownership, stewardship, governance standards, and data-quality metrics.
• Document findings, recommendations, solutions, processes, and user guides.
• Manage multiple priorities within an Agile environment while working against SLAs and business-impact-driven timelines.

Required Qualifications
• 10+ years of IT experience.
• Salesforce certification.
• Hands-on experience with Salesforce administration and production support.
• Strong experience with Salesforce data quality and data hygiene processes.
• Experience with Duplicate Rules, Matching Rules, Validation Rules, and Salesforce automation features.
• Strong systems analysis experience, including requirements gathering, data analysis, and data mapping.
• Strong understanding of CRM and sales processes, including lead-to-opportunity workflows, account hierarchies, pipeline stages, and opportunity data structures.
• Experience with Salesforce data extraction, cleansing, validation, and re-import using SOQL and Salesforce Data Loader.
• Strong Microsoft Excel skills, including PivotTables, VLOOKUP, and Conditional Formatting.
• Understanding of relational databases, data modeling, ETL processes, APIs, and enterprise data ecosystems.
• Strong analytical and root-cause analysis skills.
• Strong organizational and communication skills.
• Ability to manage multiple priorities and work against SLAs in an Agile environment.
• Experience creating detailed technical documentation and user guides.

Preferred Qualifications
• Experience with the Seismic platform and LiveDocs.
• Exposure to Snowflake, data lakes, and data warehouses.
• Experience with Power BI.
• Experience working with structured and semi-structured data such as JSON.
• Experience partnering with business and technology teams on data governance and stewardship.