Job Description

Are you a data-driven leader who thrives in a fast-paced environment and enjoys developing high-performing teams? We're looking for a Sales Service Leader to lead a team of Sales Service Specialists while driving exceptional customer experiences, operational excellence, and continuous improvement across the business.

In this highly visible leadership role, you'll serve as a key partner to customers and internal stakeholders, ensuring seamless order-to-cash execution, resolving complex issues, analyzing performance metrics, and leading a team that delivers outstanding service every day. You'll also play an important role in shaping processes, improving efficiencies, and using data to influence business decisions.

This is an excellent opportunity for a strong people leader who combines customer focus, analytical thinking, business acumen, and a passion for developing talent.

As the Leader, Sales Service, you will lead a team of approximately 5-7 Sales Service Specialists, providing coaching, mentorship, and day-to-day leadership while ensuring operational goals and customer expectations are met.

Success in this role requires someone who can:

• Lead and inspire a team in a dynamic, fast-paced environment.
• Use data and analytics to identify trends, solve problems, and drive decisions.
• Build strong partnerships with customers and cross-functional teams.
• Balance multiple priorities while maintaining exceptional service levels.
• Adapt quickly to changing business needs and continuously improve processes.
• Leverage advanced Excel and reporting capabilities to manage performance and drive results.

You will collaborate closely with teams across Production Planning, Manufacturing, Transportation, Pricing, Accounts Receivable, IT, and Commercial Operations to support business objectives and enhance the customer experience.

Qualifications

Required Qualifications

• Bachelor's degree or equivalent combination of education and relevant business experience.
• 5-7+ years of customer service, operations, manufacturing, plant, commercial, or related experience in a fast-paced environment.
• Previous leadership experience with direct responsibility for coaching, developing, and managing team performance.
• Strong analytical and problem-solving abilities with a proven track record of implementing effective solutions.
• Advanced Microsoft Excel skills and strong proficiency in Microsoft Office applications.
• SAP experience.
• Excellent communication, organizational, and relationship-building skills.
• Ability to manage multiple priorities and make sound decisions under pressure.
• Demonstrated success using data and metrics to drive performance and business results.
• Strong adaptability and willingness to embrace change and continuous improvement.

Preferred Qualifications

• Experience leading larger customer service, sales support, or operations teams.
• Business Warehouse experience.
• Experience with Order-to-Cash processes and systems.
• Background working within manufacturing, supply chain, logistics, or commercial organizations.
• Experience participating in Integrated Business Planning (IBP) or Sales & Operations Execution (S&OE) processes.
• Continuous improvement or process optimization experience.

Key Success Factors

• Data-driven mindset with strong analytical capabilities.
• Exceptional leadership and team development skills.
• Customer-first approach with strong business acumen.
• Flexible, agile, and adaptable in changing environments.
• Curious mindset that challenges existing processes and seeks better solutions.
• Strong collaboration skills with the ability to influence across multiple functions.

Additional Information

Additional Information

• Reports To: Sales Service Manager
• Direct Reports: Approximately 5-6 Sales Service Specialists
• Travel: Less than 15%
• Work Environment: Fast-paced, highly collaborative environment with regular interaction across multiple business functions and key customer accounts.

What we offer at O-I:

Salary Range: The expected salary range for this position is between $75,000- $90,000. Actual pay will be adjusted based upon candidate experience and other job-related factors permitted by law.

O-I offers a very generous benefit package - some of the highlights are:

• Vacation time and paid holidays
• Medical, dental, prescription and vision care coverage
• Pre-tax accounts
• Well-being program which includes opportunity to earn employer contributions
• Life and AD&D Insurance
• Disability Insurance
• 401(k) retirement saving plans with employer contributions
• Financial advisors to assist with retirement planning and financial wellness
• Employee Assistance Program

Why Join Us?

This is more than a customer service leadership role. It's an opportunity to influence business outcomes, lead a high-performing team, work cross-functionally with key stakeholders, and make a measurable impact on customer satisfaction and operational excellence. If you're passionate about leadership, analytics, continuous improvement, and developing people, we'd love to hear from you.