Job DescriptionJob Title: Sales Service Coordinator Working Pattern: Full Time Working location: Novi, MI/Hybrid 2 Office Days/Week Relocation assistance is not available for this position.
Position SummaryThe Service Sales Coordinator is a key member of the Rolls-Royce Power Systems commercial team, serving as the primary point of contact for service customers and internal stakeholders across spare parts orders, service agreements, and delivery inquiries. This role sits at the centre of the Order to Cash process for Service on Demand and Service Agreements, directly impacting revenue recognition, customer retention, and operational efficiency. Working cross-functionally with Material Planning, Logistics, and Finance, the Service Sales Coordinator ensures that every customer interaction is handled with accuracy, professionalism, and a commitment to seamless service delivery.
What you will be doing- Serve as the primary point of contact for service customers and internal stakeholders, managing inquiries on spare parts orders, service agreements, and delivery timelines with accuracy and professionalism.
- Support the end-to-end Order to Cash process for Service on Demand and Service Agreements, identifying opportunities to improve order processing efficiency and reduce direct costs.
- Coordinate cross-functionally with Material Planning, Logistics, and Finance to ensure seamless order fulfilment and on-time delivery for service customers.
- Prepare sales reports and forecasts for management and maintain accurate sales documentation in compliance with company policies and regulatory requirements.
Basic Requirements:- Associate's degree in Business, Accounting, Supply Chain, with 3+ years of experience in sales operations, order management, or spare parts, OR
- Bachelor's degree in Business, Accounting, Supply Chain, with 1+ year of experience in sales operations, order management, or spare parts, OR
- Master's degree in Business, Accounting, Supply Chain, OR
- PhD in Business, Accounting, Supply Chain, OR
- 5+ years of experience in sales operations, order management, or spare parts in a manufacturing environment in lieu of a degree
- Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time
Preferred Requirements:- Experience supporting Order to Cash processes, service agreements, or after sales operations in a manufacturing or industrial environment, ideally with knowledge of mtu/RRPS products, policies, and procedures.
- Highly organized and detail-oriented, with the ability to manage multiple concurrent priorities under tight deadlines with minimal supervision.
- Strong interpersonal and communication skills, with experience working effectively across cross-functional or international teams and presenting to internal stakeholders and customers.
- Proven ability to work independently and as a self-starter in a fast-paced, customer-facing environment
Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand
mtu. Through digitalisation and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.
We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.
Our vision is to ensure that the quality and dynamism that shaped our history continues into our future. It's a bold pursuit, and we never stop striving to go further, faster, and better. We lead progress, creating the technologies that move us forward. If you're driven to grow, to learn, and to make a lasting difference, this is where you belong.
Infinite PotentialClosing date: August 14, 2026
Job CategoryCustomer Account Management
Job Posting Date22 Jul 2026; 00:07
Pay Range$78,918 - $128,242-Annually
Location:Novi, MI
BenefitsRolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.
