Industry/Sector

Not Applicable

Specialism

Customer

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

Those in customer experience at PwC will specialise in providing consulting services focused on enhancing the overall customer experience. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Customer Experience team, youwork with retailers to enhance performance and profitability across commercial functions. As a Senior Associate, you analyze complex problems, mentor others, and maintain elevated standards while building meaningful client connections and navigating ambiguity. You work closely with client leaders to support the adoption of improved processes and tools, leveraging PwC methodologies and technology capabilities to deliver measurable impact across retail organizations.

Responsibilities

- Utilize PwC methodologies and technology to deliver impactful solutions

- Analyze intricate issues and provide actionable insights

- Navigate complex situations with adaptability

- Stay informed on emerging retail trends and enable technologies

What You Must Have

- Bachelors Degree

- At least 4 years of experience

What Sets You Apart

- Thorough consulting knowledge and proven team leadership

- Ability to analyze customer economics, business performance, and cost to serve

- Thorough understanding of core retail areas including merchandising, store operations, and commerce

- Advanced writing and visual communication skills for presentations and reporting

- Prior consulting experience in a managerial capacity with demonstrated leadership abilities

- Proficiency in communication, facilitation, and presentation for diverse audiences using MS PowerPoint

- Ability to identify and sustain profound client relationships, negotiate, and lead resource and project management

- Proven leadership to inspire vision, establish direction, build trust, coach, and foster innovation

Travel Requirements

Up to 80%

Job Posting End Date

The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individuals skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance