DescriptionAbout the RoleWe're looking for a Sales Operations professional to join our Boston office and play a central role in keeping our go-to-market machine running smoothly. This is a generalist position, you'll touch everything from CRM management and sales analytics to process optimization and deal desk. If you love solving operational puzzles and making sales teams more effective, this is for you.
What You'll DoDeal Desk & Quote-to-Cash- Own the deal desk process end-to-end: pricing approvals, non-standard deal structuring, contract reviews, and order processing
- Partner with Sales, Finance, and Legal to ensure deals move quickly and comply with internal policies
- Maintain and improve quoting workflows, approval matrices, and pricing guidelines
- Serve as the go-to resource for reps navigating complex deal structures
CRM & Data Management- Maintain the integrity and hygiene of our CRM (HubSpot), including pipeline accuracy, data enrichment, and deduplication
- Own territory and account assignments, ensuring proper routing and segmentation
Process & Tooling Optimization- Identify bottlenecks in the sales process and design solutions to remove friction
- Evaluate, implement, and manage sales tools and integrations across the tech stack
- Document SOPs and ensure consistent adoption of processes across the team
Requirements- 3-5 years of experience in Sales Operations, Revenue Operations, or a related role within a B2B SaaS environment
- Solid hands-on experience with HubSpot or Salesforce (SFDC)
- Prior deal desk or quote-to-cash experience, including familiarity with non-standard deal approvals and pricing governance
- Strong analytical skills: comfortable building reports, working with data, and drawing actionable conclusions
- Proficiency with Excel/Google Sheets; experience with BI tools (Looker, Tableau, etc.) is a plus
- Excellent organizational skills and attention to detail; you don't let things fall through the cracks
- Clear communicator who can work effectively with Sales, Finance, Legal, and executive stakeholders
- Self-starter mindset: you see what needs to be done and take ownership without waiting to be asked
- Note: Employees are required to work from the office 3 days a week and 2 days from home. Office days are Tuesday, Wednesday, and Thursday.
Nice to Have- Experience with CPQ tools, Salesforce-to-HubSpot migrations, or sales engagement platforms (Outreach, Salesloft, etc.)
- Familiarity with developer tools or platform engineering space
- Experience supporting both SMB/mid-market and enterprise sales motions
