Role Overview and Responsibilities

Introduction: Reporting to the site VP/GM, you will be responsible for continuously improving customer satisfaction, exceeding financial performance metrics, and increasing momentum business with our customer base. You will lead a team of talented individuals made up of program managers and customer service representatives, as well as guide a portfolio of matrixed Customer Focused Teams. As a member of the site's leadership team, you will also play an integral role in growing our business, creating an environment for employees to thrive, and delivering financial results.

Key Responsibilities:

• Provide coaching, direction, and management to the Program Managers and Customer Focused Teams, guiding the group to balance customer needs, cost and schedule
• Establish customer relationships by identifying existing customers' potential opportunities to achieve year-over-year organic growth
• Assure the highest level of Customer Satisfaction and Service is delivered by you as well as your team.
• Meet or Exceed customer cost targets while preserving margin through alternative channels. Utilize resources to commit personnel from other departments to these activities and get commitments from customers to drive the cost reduction approval and verification activities.
• Improve efficiency and effectiveness of customer service transactions using Lean methodologies.
• Work collaboratively with the Strategic Growth Director on NPI and growth opportunities
• Assist the VP/General Manager and Finance Director on yearly Budget/Strategy Review.
• Lead the monthly review of customer forecasts, margin, excess & obsolete materials, returned material, and accounts receivable to ensure all targets are met and/or exceeded and there are no potential risks to the company
• Conduct momentum forecasting to anticipate sales trends and support demand planning decisions.
• Develop talent within the Program Management, Customer Service, and Customer Focus Teams to provide for succession planning.
• Accountable for recovery performance across assigned accounts, including:
• Excess & Obsolete (E&O) inventory recovery
• Tariff recovery and pass-through execution
• Accounts Receivable (A/R) recovery and adherence to payment terms
• Owns customer commercial agreements, including:
• Deep, working knowledge of all customer contracts, LTAs, pricing agreements, and addenda
• Ensures execution, compliance, and enforcement of commercial terms across the site
• Proactively identifies commercial risk, leakage, or recovery opportunities
• Leads contract negotiation activities within approved Delegation of Authority (DOA), including pricing, commercial terms, change orders, and amendments, in partnership with Legal, Finance, and the Site VP/GM as required.
• Responsible for supporting New Product Introduction (NPI) integration through:
• Active participation and leadership in the TT Review Board (TTRB) process
• Ensuring commercial readiness through the Management of Change (MoC) process
• Alignment of contractual, pricing, and margin assumptions prior to launch
• Ensures commercial governance and discipline by:
• Driving timely execution of pricing updates, surcharges, tariffs, and contractual changes
• Maintaining alignment between customer agreements and ERP/system execution

Qualifications, Skills and Attributes

Knowledge, Skills and Abilities:

• 4 (four) year University degree or equivalent
• Minimum 5 years' experience in project management, sales, business development, or equivalents.
• Minimum of 3 years' experience in managing a team, with a proven track record of motivating and developing people.
• Solid financial acumen
• Knowledge of contracting, negotiating and commercial quotations as well as delivering revenue expectations.
• A sales mentality with personal drive to succeed, empathy for the customers, instinctive common sense, self-discipline and negotiation skills.
• Leadership ability: A quick actioner who is open to new ideas, is honest, trustworthy, and transparent. Demonstrate confidence in action and pride in their work. Able to multi-task and highly organized with effective time management skills.
• Strong professional written and verbal communication and interpersonal skills.
• Has demonstrated ability to close deals and execute a company strategy forward to successful outcomes.

Qualifications:

• Bachelor's degree in engineering or business; postgraduate in business is preferred
• Experience in strategic planning and execution.
• Lean/Continuous improvement experience
• Experience combining multiple functions of project management, sales, and business development.
• Experience in contract manufacturing and/or electronics
• Experience in highly-regulated industries such as aerospace or medical

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Individual must be able to maintain confidentiality and have good judgment. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions A pleasant professional image is always expected. Candidate is expected to exhibit high ethical standards and promote the same within the company.

Safety is a core responsibility of this position. Team members are expected to perform all job duties in accordance with company safety policies, OSHA regulations, and established procedures. This includes wearing required personal protective equipment (PPE), participating in safety training, immediately reporting unsafe conditions or incidents, and stopping work when unsafe conditions exist. All employees are responsible for maintaining a safe, clean, and organized work environment and for actively contributing to the prevention of workplace injuries and accidents.

Location: 100 % onsite in Greater Cleveland, Ohio

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR), which means that limitations relating to nationality may apply.

Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.