Amazon

Sales Operations Manager, Hub Pickup and Returns Points

Amazon$88K — $154K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in Microsoft Excel
  • Bachelor's degree in relevant field like Business, Finance, Engineering
  • Experience with sales CRM tools, e.g., Salesforce
  • Proven track record in defining and implementing sales processes
  • Experience in program or project management
  • Strong written and verbal communication skills
  • Passion for enhancing customer experience

Responsibilities

  • Manage end-to-end installation process for Hub products
  • Execute timely service roll-outs
  • Drive continuous improvement and cost reduction projects
  • Monitor and evaluate performance of service providers
  • Create and refine operational documentation and reports
  • Identify opportunities to enhance customer experience and performance metrics
  • Lead strategic projects, including new product launches and process improvements
  • Implement AI-driven solutions to improve operational efficiency

Benefits

  • Health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Mental health support programs
  • Flexible spending accounts
  • Adoption and surrogacy reimbursement
  • Sign-on bonuses and RSUs
Full Job Description
The Sales Operations Manager will be responsible for all aspects of product installation across NA as we continue to expand the business. The successful candidate will build and maintain strong relationships with internal and external partners - including service providers, host partners, technology and product management, and the local business development team. The individual must be both analytical and creative, seeking out ways to improve products, processes, and tools, and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership at Amazon and partner companies.

Key job responsibilities

- Manage the end-to-end installation process for Hub products

- Execute service roll-out on-time

- Drive continuous improvement projects in installation processes, as well as cost reduction

- Monitor performance of service providers such as installation partners, and other service providers, and escalate issues as needed

- Lead and participate in comprehensive doc writing such as OP2, XBRs, strategic docs and analytical docs.

- Identify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for key metrics such as cycle time and vendor performance

- Lead and participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion

- Identify and implement AI-driven solutions and automation to streamline manual, repetitive processes, reducing operational overhead and enabling the team to focus on higher-impact, strategic work

- Develop materials for service providers and host partners such as SOPs and training guides etc.

- Report on daily, weekly, monthly KPIs and projects to senior leadership

- Promote and develop an environment which is receptive and adaptable to business change

BASIC QUALIFICATIONS

- 5+ years of Microsoft Excel experience

- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field

- Experience with sales CRM tools such as Salesforce or similar software

- Experience defining, refining and implementing sales processes, procedures and policies or equivalent

- Experience in program or project management

- Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks

- Experience with written and verbal communication and presentation

- A passion for developing best in class customer experience

PREFERRED QUALIFICATIONS

- 5+ years of finance, business management and sales operations experience

- Experience working within a high-growth, technology company

- Experience analyzing metrics to drive business improvements

- Knowledge of and proficiency in Excel and SQL

- Experience influencing internal and external stakeholders

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 88,100.00 - 154,100.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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