Overview:As
Sales Operations Manager, you will lead the sales team and build the operational systems that drive revenue performance.
This role combines
sales leadership, revenue operations, and growth execution. You will manage the sales team directly while designing processes, analytics, and systems that enable the team to scale.
You will
report directly to the Head of Growth and partner closely with the
Marketing Team and State General Manager to convert demand into successful enrollments for families.
Sales Team Leadership- Directly manage and develop the sales team
- Drive quota attainment, performance reliability, and accountability
- Conduct coaching, performance reviews, and skills development
- Review calls, SMS, and email interactions to improve engagement quality
- Recruit, onboard, and develop high-performing sales reps
Sales Pipeline Ownership- Own the end-to-end sales pipeline
- Maintain pipeline health and backlog management
- Improve speed-to-lead and conversion rates
- Conduct sales forecasting and capacity planning
- Monitor funnel performance and address bottlenecks
Sales Diagnostics & Process Improvement- Conduct pipeline diagnostics and root cause analysis
- Simplify and improve sales workflows
- Lead continuous improvement and conduct experimentation to drive conversion and efficiency
- Adapt quickly to changes in processes, programs, or market conditions
Revenue Operations & Systems- Manage CRM workflows and pipeline structure (HubSpot preferred)
- Build dashboards and reporting to track sales KPIs
- Turn business needs into clear operational requirements for new tools and tech features
- Identify opportunities and develop AI and automation features to improve scalability
Cross-Functional Collaboration- Partner with Marketing to improve lead quality and campaign conversion
- Work with the Head of Growth on pipeline strategy and forecasting
- Collaborate with the State GM to align sales execution with market needs
Experience- 5+ years in sales, sales operations, or revenue operations
- Prior experience as a Sales Representative with strong quota performance
- Experience managing and coaching sales teams
- Experience in high-volume, complex sales environments
Preferred:
- Healthcare or Medicaid program experience
- Experience implementing AI or automation in sales workflows
Analytical & Technical Skills- Strong analytical capability using Excel or Google Sheets
- Experience with BI tools such as PowerBI, Sigma, or Google Data Studio
- Experience analyzing funnel and operational metrics
