Own the CRM. Govern Pricing. Lead the Engine Behind Sales Growth.

* Hybrid * in Fountain Valley, CA.

Step into a high-visibility leadership role where you'll drive CRM strategy, enforce pricing discipline, and lead a team that directly impacts revenue performance and scalable growth.

Kishigo, a Bunzl company, is seeking a highly strategic and operationally driven Sales Operations Manager to lead and elevate our sales support function. This is a critical leadership role for a candidate who brings expert-level CRM ownership, proven supervisory experience, and strong pricing governance expertise. The ideal candidate thrives at the intersection of data, process, and people-driving CRM strategy and adoption, enforcing pricing discipline, and leading a high-performing team that supports profitable sales growth. This individual will serve as a key partner to sales leadership, translating insights into action and ensuring the systems, processes, and governance are in place to optimize performance across the commercial organization.

Responsibilities:

• Provide strategic leadership for sales support operations to ensure alignment with company objectives for profitable sales growth, pricing discipline, and customer satisfaction.
• Partner closely with the VP of Sales, Regional Sales Managers, Manufacturer's Sales Representatives, and Key Account Managers to develop, govern, and continuously improve sales support processes, tools, and workflows.
• Establish and oversee lead qualification standards, exercising independent judgment to evaluate customer fit, opportunity size, urgency, and product alignment, and ensure a high-quality sales pipeline.
• Direct the assignment and prioritization of qualified leads to sales representatives and account managers based on territory strategy, account ownership, capacity, and business priorities.
• Own pricing governance, including the development and enforcement of pricing workflows, approval thresholds, exception handling, and escalation protocols for customer quotes and price lists.
• Serve as the organizational owner and subject-matter expert for the CRM platform (e.g., Dynamics), setting governance standards, defining reporting requirements, and ensuring data integrity, forecasting accuracy, and consistent adoption across the sales organization.
• Lead CRM strategy and continuous improvement efforts by partnering with internal stakeholders to identify system enhancements, optimize sales processes, and improve visibility into pipeline and performance metrics.
• Design, analyze, and oversee KPIs related to sales performance, pipeline health, pricing effectiveness, and CRM adoption; translate insights into actionable recommendations for executive leadership.
• Develop and standardize dashboards and reporting tools that enable leadership and sales teams to evaluate performance, identify risks and opportunities, and drive informed decision-making.
• Directly manage Inside Sales team, including hiring, performance management, coaching, workload prioritization, and professional development, ensuring a high-performing and scalable support function.
• Represent the sales support function in cross-functional initiatives and as needed, industry trade or association events to support broader commercial strategy and organizational objectives.

Qualifications

• High school diploma or GED required
• Bachelor's degree in business, Marketing, Communications, or related field preferred
• 5+ years of experience in sales, customer service, customer experience, customer insights, or related roles
• 2+ years' experience managing people
• CRM ownership, MS Dynamics preferred
• Strong analytical skills with proficiency in data analysis
• Excellent project management abilities with proven track record of driving initiatives to completion
• Outstanding communication skills
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
• Customer-focused mindset with passion for advocacy
• Problem-solving and critical thinking skills
• 10% (+) travel required

Kishigo's salary range: $90,000 - 110,000 plus 10% bonus eligibility, based on experience, education and geographic location.

The perks of being a Bunzl team member don't stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.

• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• 401K with generous company match
• Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.

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