Arrow Electronics

Sales Operations Manager

Arrow Electronics • $102K — $115K *
Denver, CO 80219In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of related experience with a 4-year degree, or 3 years with an advanced degree; or equivalent experience.
  • Strong knowledge of distribution, supply chain, and material planning.
  • Experience in operations with a focus on cross-functional teams.
  • Exemplary customer service skills with a calm and responsive demeanor.
  • Proven ability to build strong internal and external relationships.
  • Fluent in English, both spoken and written.
  • Willingness to travel approximately 15% as needed.

Responsibilities

  • Lead orchestration of customer supply chain programs across teams.
  • Serve as primary escalation point for client and operational issues.
  • Design and implement customer-specific operational processes.
  • Select, develop, and evaluate team members, ensuring quality and adherence to KPIs.
  • Support customer RFQ activities aligning strategies with service requirements.
  • Maintain regular engagement with clients to review program performance and strengthen relationships.
  • Analyze finance and operations data to highlight risks and trends.

Benefits

  • Medical, Dental, Vision Insurance
  • 401k with matching contributions
  • Short-Term/Long-Term Disability Insurance
  • Health Savings Account (HSA)/Health Reimbursement Account (HRA) options
  • Paid Time Off, including sick, holiday, and vacation
  • Tuition Reimbursement
  • Growth opportunities
  • Discounted RTD passes near office location
  • On-site café and catering option
  • Free 24/7 on-site gym
  • Bike racks and more.
Full Job Description
Position:
Sales Operations Manager
Job Description:

Arrow is looking for an experienced Sales Operations Manager to bring their talents to our team!

What You'll Be Doing:

  • Lead customer supply chain program orchestration across cross-functional teams, including customer issue resolution, operational strategy development, return material authorization (RMA) oversight, and service delivery for inbound and outbound inventory hub shipments.

  • Serve as the primary escalation point for client and operational issues, partnering with internal Arrow teams to resolve supplier, ship-to-site, contract, service, KPI, SLA, and new program capability concerns.

  • Design and implement customer-specific processes and special service models that support program goals, operational scalability, and appropriate financial performance.

  • Select, develop, and evaluate team members while monitoring work quality, operational execution, and adherence to program KPIs and SLAs.

  • Support customer RFQ activities by aligning customer-specific strategies with service and capability requirements that enable program growth and scale.

  • Maintain regular client engagement to review program performance, address needs and concerns, and strengthen relationships that support program growth and potential new business opportunities.

  • Review finance and operations data, including NSB, fees collected, forecasts, shipment history, inventory, and RMAs, and partner with the appropriate Sales Director to highlight risks, trends, and follow-up needs.

  • Prepare and present operational data for QBRs and other client or leadership reviews as needed.

  • Communicate client program requirements to internal Arrow resources and document processes as needed to support consistent execution.

  • Identify operational efficiency opportunities across the program and work with appropriate resources to implement improvements.

What We Are Looking For:

  • Typically requires 5–7 years of related experience with a 4-year degree; or 3 years and an advanced degree; or equivalent work experience.

  • An Operations professional with the ability to balance the needs of the Arrow sales, service center, finance and warehouse teams with the needs of the customer and be the liaison between these teams and the customer.

  • Strong understanding of distribution, supply chain, and material planning, with the ability to apply that knowledge to customer-specific programs, operational execution, and scalable service models.

  • Operations background or experience dealing with cross functional teams.

  • Individuals with exemplary customer service skills who are calm, responsive and can service as an escalation point

  • 5-7 years' experience with Supply Chain Management.

  • Ability to build strong internal and external relationships and make critical contacts.

  • Must be fluent in English, spoken and written.

  • Ability and willingness to travel ~15%, both domestically within the United States and internationally, as business needs require.

What’s In It For You :

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package. 

  • Medical, Dental, Vision Insurance 

  • 401k, With Matching Contributions 

  • Short-Term/Long-Term Disability Insurance 

  • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options 

  • Paid Time Off (including sick, holiday, vacation, etc.) 

  • Tuition Reimbursement 

  • Growth Opportunities 

  • Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit) 

  • On-site Café with Catering Option for Busy Lifestyles  

  • 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!  

  • Bike Racks 

  • And more! 

Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process! 

Annual Hiring Range/Hourly Rate:
$102,900.00 - $115,500.00

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.


Location:
US-CO-Denver, Colorado (Panorama Arrow Building)
Time Type:Full time
Job Category:Business Support

About Arrow Electronics

Arrow Electronics distributes a range of electronic components and enterprise computing products, services, and solutions to industrial and commercial users worldwide. The company operates in two segments, Global components, and global enterprise computing solutions. The global components segment offers semiconductor products and related services. It provides passive, electromechanical, and interconnect products comprising capacitors, resistors, potentiometers, power supplies, relays, switches, and connectors, as well as computing, memory, and other products. The Global Enterprise Computing Solutions segment offers enterprise and midrange computing products, services, and solutions to value-added resellers. It also offers access infrastructure, security, and virtualization software solutions, as well as midrange servers, storage, and software solutions. In addition, the company provides materials planning, design services, programming and assembly services, inventory management, and a suite of online supply chain tools. Its customers include the manufacturers of consumer and industrial equipment, telecommunication products, automotive and transportation, aerospace and defense, scientific and medical devices, and computer and office products.

Arrow Electronics Careers

Join the dynamic team at Arrow Electronics, a global leader in electronic components and computing solutions, where innovation meets real-world applications. At Arrow, we are committed to fostering a culture of growth and leadership, making it an ideal place for professionals seeking to advance their careers in technology.

Work You’ll Do

At Arrow Electronics, you will collaborate with some of the brightest minds in the industry, driving innovation and transformation in the global technology landscape. Our team members are at the forefront of developing solutions that shape the future of how we live and work.

Lead with Innovation and Expertise

Arrow Electronics stands at the intersection of innovative technology solutions and robust industry expertise. Our professionals lead the way in delivering cutting-edge solutions that make a difference. With a focus on sustainable technology and smart solutions, Arrow is uniquely positioned to lead digital transformations.

Join Our Global Team

Being part of Arrow Electronics means being part of a global network of over 18,000 professionals dedicated to redefining what’s possible. We offer job opportunities across a wide range of functions, from engineering to marketing, all united by a common goal of innovation and excellence.

Explore Career Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Arrow Electronics offers a variety of career paths to help you achieve your professional goals. Our commitment to diversity and inclusive culture ensures that every team member can thrive.

Professional Growth and Development

Arrow Electronics is deeply invested in the professional growth of its team members. With comprehensive benefits, diversity training, and leadership development programs, we provide the tools and resources necessary for career advancement and personal development.

Innovative Work Environment

Our work environment encourages creativity and out-of-the-box thinking. At Arrow, you will have the opportunity to engage in projects that push the boundaries of technology and make a tangible impact on the world.

Networking and Mentorship

Arrow Electronics values the power of networking and mentorship. By joining our team, you will connect with industry leaders and gain insights that can propel your career forward. Our collaborative culture fosters learning and sharing of ideas across all levels of the company.

Apply Today

Ready to take the next step in your career? Explore the job opportunities at Arrow Electronics and find the position that matches your skills and passions. Prepare your resume, sharpen your interview skills, and get ready to join a team that values professionalism and innovation.

Stay Connected

Keep up to date with the latest from Arrow Electronics by following our careers blog. Gain insider perspectives, career tips, and industry-leading insights that you can apply to your professional life.

Join Arrow Electronics—where careers soar and innovation drives success.

Learn more about Arrow Electronics
Size
20,700 employees
Market Cap
$6.3 billion
Industry
Consumer Technology
Net Income
$584.4 million
Founded
1935
5 Year Trend
+8%
Revenue
$28.6 billion
NASDAQ
ARW
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Arrow Electronics

More Business Services Jobs

Find similar Sales Operations Manager jobs:

NationwideDenver, CO