Job Description Summary:ModMed is seeking a Sales Operations Business Partner to serve as a key architect of our Go-to-Market (GTM) infrastructure. This is a high-impact role designed for an experienced professional who thrives at the intersection of data integrity, process scalability, and cross-functional leadership. In this role, you will actively analyze and evolve our sales engine to support rapid growth-owning everything from territory modeling and Rules of Engagement (RoE) to forecasting and CRM governance.
Your Role: Territory Strategy & TAM
- Own and drive GTM territory planning and alignment within Salesforce to develop a scalable structure.
- Manage full-year territory account ownership and ensure data accuracy.
- Problem-solve account and territory alignment questions and manage Salesforce cases while driving clear GTM rules of engagement.
- Oversee Sales GTM hierarchy management to ensure role and team alignment across systems.
Process & Governance
- Define and document the "laws" for lead ownership and handoffs through GTM Rules of Engagement.
- Integrate sales methodologies, such as MEDDICC or Challenger, directly into the sales process.
- Manage the weekly forecast commit cadence and perform necessary risk assessments.
- Partner with the Systems team by documenting Business Requirements for necessary infrastructure builds.
- Proactively identify, lead, and assist with the operational deployment of sales process improvement initiatives.
Performance & Insight
- Define pipeline hygiene standards to ensure "good" data for the Analytics team.
- Lead initiatives for data hygiene, reporting accuracy, and CRM governance.
- Manage month-end close activities, including Salesforce data normalization for bookings.
- Facilitate QBRs and Account Reviews to provide high-level sales data and performance analysis.
- Collaborate with GTM Innovation and Analytics teams to drive automation improvements and reporting insights.
Sales Enablement Alignment
- Support seller strategy by defining what a "productive" representative looks like and partnering with Enablement to shorten time-to-productivity.
- Conduct tool audits to evaluate ROI and identify gaps in the current sales technology stack.
Skills & Requirements- 5 to 7+ years of relevant experience in Revenue Operations or Sales Operations at a mid-sized to large SaaS organization.
- Bachelor's Degree required (preferred fields include Business, Finance, or Accounting).
- High proficiency with CRM platforms (Salesforce is required; Clari experience is a plus).
- Strong skills in Excel/Google Sheets and PowerPoint/Google Slides for data analysis and presentation.
- A proven track record of leading complex, cross-functional projects from initial problem definition through execution.
- Demonstrated experience owning operational cadences such as forecasting, pipeline reviews, territory planning, and business reviews.
- Experience designing and implementing sales programs and strategies that drive organizational productivity.
- Strong written and verbal communication skills with the ability to influence stakeholders at multiple levels.
- Highly analytical, adaptable, and capable of influencing without authority in a fast-paced environment.
ModMed Benefits Highlight: At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
United States- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
