Full Job Description
This role is part of the Amazon Business 3rd party seller sales team. Our vision is to establish Amazon Business as the most recognized B2B brand.
We're looking for an individual who will own the tools, processes, and enablement that make our sales organization more effective every day. You'll be embedded directly in the sales org - understanding how account managers work, identifying friction, and building scalable solutions that drive efficiency and performance.
Your initial priority will be leading the operational planning and rollout of Project Vertex - an internally-built CRM product designed for AB3P's sales motions. You'll serve as the operations counterpart to the product and tech team building it - owning UAT scenario development, pilot coordination, deployment readiness, and the feedback loop that turns rep pain points into product improvements.
As Vertex stabilizes, you'll shift focus to identifying and delivering AI-powered workflows across the sales tooling stack - prototyping lightweight solutions directly and partnering with the tech team on deeper builds. Beyond Vertex, you'll take on broader sales process ownership: CRM administration, tooling improvements, and cross-functional coordination with sales leadership, enablement, product, and WW counterparts in EU, JP, and CA.
Key job responsibilities
• Internal CRM Product Partnership - Serve as the Sales Ops counterpart to the Vertex product and tech team. Translate sales rep workflows into product requirements, lead UAT scenario development, coordinate pilots, identify gaps, and own deployment readiness. Maintain the feedback loop between field reps and the engineering team.
• AI Opportunity Identification & Tool Curation - Embed with reps and managers to identify where AI can meaningfully accelerate sales work - seller research, outreach drafting, call prep, pipeline hygiene, and more. Maintain working familiarity with Amazon's internal AI ecosystem (e.g., Quick, Kiro), evaluate fit for sales use cases, and translate pain points into a prioritized backlog with clear hypotheses on impact.
• Build or Partner to Build - Own delivery end-to-end. For lightweight workflows, prototype directly using tools like Quick or Kiro. For larger needs, partner with the AB3P tech team on requirements, design, and rollout.
• Sales Process Ownership - Identify inefficiencies across the sales org and build tooling and process improvements. Own CRM administration, dashboards, and ongoing system optimization as Vertex matures.
• Multi-Stakeholder Program Coordination - Drive programs spanning sales leadership, account managers, product, tech, enablement, finance, and WW Sales Ops in EU, JP, and CA. Coordinate across groups with competing priorities, escalate cleanly when needed, and earn trust across functions.
• Training, Enablement & Change Management - Design and deliver training programs - live sessions, recorded demos, and job aids - that drive adoption of CRM workflows and AI tools. Build scalable SOPs, coordinate rollout communications, and own readiness checklists and post-launch follow-through.
• Adoption Tracking & Metrics - Build dashboards that track tool usage, workflow completion rates, time saved, and quality outcomes. Gather requirements from sales teams, translate them into structured reporting, and use data to iterate - doubling down on what works, sunsetting what doesn't.
• Global Sales Ops Partnership - Support ongoing Sales Ops priorities - WBR reporting, ad hoc analysis, and process improvement - while coordinating with WW teams to share best practices and ensure consistency at scale.
A day in the life
No two days look the same here. In a given week, you might align with sales leaders on UAT feedback, sit with the Vertex product team to push a rep-driven feature into the next sprint, prototype a new AI workflow in Quick or Kiro, review usage dashboards to see which AI tools reps are actually opening, sync with the EU team on localization requirements, and turn a conversation into an SOP that 70+ reps will use by Monday. You'll move fluidly between deep heads-down work and cross-functional stakeholder conversations across functions and geographies - always knowing your work is directly connected to seller outcomes.
About the team
The AB3P Sales Operations team is a small, high-impact group of 5 embedded at the intersection of sales strategy and execution. You will report to the Sales Ops Manager and collaborate daily with operations professionals, plus cross-functional partners in product, tech, and sales leadership.
We partner directly with sales leadership, product, technology, and worldwide operations teams to build and scale the programs, tools, and processes that drive seller performance. We move fast, operate with high ownership, and believe that the best operational work is invisible to the people it serves - because it simply works.
BASIC QUALIFICATIONS
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience in business-process design or equivalent
PREFERRED QUALIFICATIONS
- Experience working within a high-growth, technology company
- 5+ years of finance, business management and sales operations experience
- Experience in Salesforce
- Experience in B2B sales
- Experience with CRM migration or large-scale enterprise system implementation projects
- Familiarity with AI-powered sales productivity tools
- Experience supporting UAT planning and execution in an enterprise software environment
- Salesforce Administrator certification or equivalent
- Experience driving adoption across distributed or remote sales teams
- International or multi-regional program management experience
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 88,100.00 - 154,100.00 USD annually
