High school diploma or GED required; Bachelor's in sales or marketing preferred.
Preferred experience in senior housing sales leadership.
Proficient in Microsoft Office and capable of learning new applications.
Strong written and verbal communication skills.
Excellent organizational and time management abilities.
Demonstrates good judgment and problem-solving skills.
Valid driver's license in line with insurance guidelines.
Responsibilities
Conduct highly personalized tours and follow-ups for prospective residents and families.
Manage CRM to document and organize follow-ups effectively.
Train Branch staff on phone and tour customer engagement.
Facilitate smooth move-in processes for residents and families.
Build relationships with community professionals to enhance lead referrals.
Ensure the Branch is well-staged to optimize customer experience.
Lead weekly and quarterly goal-setting meetings with Branch leadership.
Benefits
Full-time employees receive comprehensive medical, dental, vision, and voluntary benefits.
Bonus opportunities available.
Part-time employees eligible for voluntary life and short-term disability.
Benefits start on the 1st of the month after 30 days of employment.
Prescription savings plans offered.
401(k) plan with employer match available to all employees.
Daily pay options provided.
Full Job Description
Join our DYNAMIC team at Bickford Senior Living as a Family Advocate! The Family Advocate is the sales leader that drives occupancy and revenue in a Bickford Branch. This is done while maintaining a high degree of empathy and compassion for the senior and their family as they journey through the effects of aging.
This position offers a full suite of benefits options that vary based on employment status. Some of the benefits include, but are not limited to:
Full-time employees are eligible for all benefits (medical, dental, vision, and voluntary products)
Bonus Opportunities!
Part-time employees (29 or fewer hours per week) are eligible for Voluntary Life, Voluntary Short-Term Disability,
Benefits start the 1st of the month following 30 days of employment!
Benefits start on the 1st of the month following 30 days of employment
Prescription savings plans
All employees are eligible for 401(k) with employer match
Pay available daily
Bonus eligible
RESPONSIBILITIES & QUALIFICATIONS
Responsibilities:
Conduct exceptional, highly personalized tours and unique lead follow-ups to prospective residents and family.
Manages the customer relations management tool (CRM) to ensure follow-up is documented and organized.
Ensure Branch staff are appropriately trained to engage in phone and tour hospitality.
Helps to manage the move-in process to ensure a smooth transition for residents and their families into the Branch.
Identify and build relationships with community professionals to maximize referred leads.
Ensure Branch is appropriately staged to maximize the customer's experience.
Ensure weekly and quarterly goal-setting meetings are completed with members of the Branch Leadership team.
Qualifications:
High-school diploma or GED required. Bachelor's degree in sales or marketing preferred.
Experience in senior housing sales leadership is preferred but not required.
Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), with the ability to learn new applications
Possess written and verbal skills for effective communication
Competent in organizational and time management skills
Demonstrates good judgment, problem-solving, and decision-making skills
A valid driver's license and a driving record consistent with Bickford's insurance carrier guidelines.
