Sales ManagerTom Wood Volkswagen - 96th Street | Carmel, INPosition SummaryTom Wood Volkswagen is seeking an experienced, results-oriented
Sales Manager to lead our sales team at our 96th Street dealership in Carmel, IN. This is a hands-on leadership role responsible for driving sales performance, developing talent, and delivering an exceptional customer experience.
The ideal candidate is a proven automotive leader who enjoys coaching, desking deals, building customer relationships, and creating a culture of accountability and success. As a member of the dealership leadership team, you'll work closely with the General Manager and Finance team to achieve sales objectives while maintaining the high standards our customers expect from the Tom Wood brand.
Key Responsibilities- Lead, coach, and develop a high-performing sales team focused on customer satisfaction and sales excellence.
- Desk deals, structure transactions, and assist sales consultants throughout the sales process.
- Partner with dealership leadership to achieve monthly and annual sales, gross profit, and CSI objectives.
- Recruit, mentor, and develop future sales leaders within the organization.
- Monitor dealership performance, conversion rates, and key sales metrics to drive continuous improvement.
- Ensure outstanding customer experiences while maintaining strong manufacturer and dealership CSI scores.
- Assist with new and pre-owned inventory management, pricing strategy, merchandising, and vehicle turn.
- Maintain compliance with Volkswagen programs, dealership policies, and ethical sales practices.
- Foster a positive, energetic showroom culture centered around teamwork, accountability, and professionalism.
- Maintain a visible leadership presence on the showroom floor and support the team during peak business hours.
What Success Looks Like- Consistently achieving monthly and annual sales objectives.
- Strong customer satisfaction and retention results.
- High-performing, engaged sales team with low turnover.
- Profitable deal structures and sound inventory management.
- Successful coaching and development of future dealership leaders.
- Positive, collaborative dealership culture built on accountability and performance.
Qualifications- Minimum of 3 years of automotive sales management or leadership experience.
- Proven success in a high-volume dealership environment.
- Strong desking, negotiation, closing, and CRM management skills.
- Demonstrated ability to coach, motivate, and hold a sales team accountable.
- Strong financial acumen with experience managing gross profit and dealership performance metrics.
- Excellent communication, leadership, and customer service skills.
- Valid driver's license with an acceptable driving record.
What We Offer- Competitive compensation with performance-based incentives
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing leadership training and professional development
- Career advancement opportunities across the Tom Wood Group
- Employee discounts on vehicles, parts, and service
- Supportive, team-oriented culture focused on long-term success
