Retail Sales manager - Retail Division
Position SummaryThe Retail Sales Manager is responsible for driving profitable sales growth within the retail division by managing key customer relationships and executing strategic initiatives. This role requires a strong understanding of product applications, market dynamics, and customer engagement strategies to ensure sustained success.
Key Responsibilities- Lead and support retailers and retail manufacturer representatives to enhance customer service and satisfaction.
- Build and maintain strong relationships across customer organizations, including inventory, supply chain, merchandising, and executive leadership.
- Demonstrate deep knowledge of product lines, materials, and applications.
- Monitor competitive activity and market threats; recommend strategic responses to protect market share.
- Analyze sales trends and provide actionable recommendations for improvement.
- Respectfully represent the company at customer events, trade shows, plant tours, training sessions, and other engagements.
- Participate in cross-functional teams and meetings to support business objectives.
- Prepare and present impactful presentations for internal reviews and customer meetings.
- Manage account health, including credits, debits, rebates, payment terms, and deductions.
- Maintain and coordinate pricing files with internal teams and customers.
- Develop and execute business plans focused on profitability, including margin analysis and SKU-level performance reviews.
- Contribute to the S&OP process by providing forecasts, budgets, and production planning insights.
- Collaborate with customer service to resolve issues and prioritize needs.
- Collect and share critical customer data to support informed decision-making.
- Monitor and manage customer compliance metrics such as fill rates, service levels, transportation, and inventory.
- Plan travel and expenses responsibly within budget and policy guidelines.
- Ensure proper documentation and retention of contracts, pricing files, and other key records.
Qualifications- Excellent written and verbal communication skills.
- Strong organizational and time management abilities.
- Proficiency in Microsoft Office Suite or equivalent software.
Education & Experience- Required:
- Associate's degree or higher
- Preferred:
- Bachelor's degree (Business field of study)
- Five or more years' experience in sales
- Experience in retail sales/account management
- Experience with business travel
Physical Requirements- Willingness to travel as needed.
- Ability to lift up to 35 pounds.
