Position Summary
The Sales Manager plays a critical leadership role in driving revenue growth, customer satisfaction, and successful program execution across existing and new business opportunities. In this onsite role, you will translate strategic customer priorities into actionable plans that strengthen customer partnerships and elevate the overall customer experience across assigned accounts.
You will provide end-to-end leadership of customer programs and tooling projects, ensuring predictable, high-quality execution from opportunity development and project launch through qualification and production readiness. You will align commercial objectives with operational execution to deliver business results, maintain accountability, and achieve excellence throughout the complete tooling and product lifecycle.
Leveraging knowledge of plastic manufacturing processes, tooling, and component production, you will provide consultative guidance to customers, identify growth opportunities, and ensure solutions are aligned with technical capabilities, timing, quality, and commercial objectives. This position requires up to 20% travel to support customer engagement, project execution, and business development activities.
Key Responsibilities
- Serve as the primary point of contact for assigned customer accounts, providing clear, accurate, and timely communication.
- Proactively manage customer issues and needs through resolution with coordinated internal support.
- Maintain commitments and escalate risks early to prevent delays or quality concerns.
- Communicate professionally and handle sensitive matters with discretion and care.
- Strengthen customer trust by providing consistent, reliable, and fact-based updates.
- Document and consistently apply each customer's preferred communication method, frequency, and format.
- Use real-time communication when preferred, with written follow-up for alignment.
- Deliver predictable updates on the agreed cadence.
- Provide weekly updates, maintain dashboards/trackers, and ensure Salesforce accuracy.
- Identify risks early and implement corrective actions or escalate as needed.
- Partner closely with engineering on DFM reviews, mold/tooling design, and manufacturability considerations.
- Manage engineering changes and customer change orders through defined approval processes.
Qualifications
- Bachelor's degree in Engineering, Business, Project Management, or related field preferred.
- 3-5 years of sales experience within plastic processes, injection molding or tooling manufacturing strongly preferred
- Strong customer-facing experience with demonstrated success in building customer relationships, effective communication, and cross-functional collaboration
- Proven ability in risk management, problem-solving, and driving accountability across multiple stakeholders
- Experience with ERP and CRM systems; Salesforce experience preferred
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