DescriptionAbout the RoleAs a
Sales Manager, Customer Base at NinjaOne, you will lead a high-performing team of Account Executives responsible for driving revenue growth within our existing customer base. This is a critical leadership role focused on coaching, developing, and enabling your team to maximize cross-sell, up-sell, and retention opportunities. You will set and execute strategies that ensure team success, drive operational excellence, and foster a high-performance sales culture.
Location: Hybrid remote in
Tampa, FL or
Austin, TX. In the office
4-days per week.
What You'll Be DoingTeam Leadership & Development- Hire, train, and develop a team of Account Executives, providing strategic coaching and actionable feedback to drive performance.
- Establish and maintain KPIs, conduct performance reviews, and implement structured development plans to support career growth.
- Foster a results-driven, customer-first culture, ensuring the team maintains high levels of accountability, motivation, and collaboration.
Strategic Sales & Account Growth - Oversee and refine sales strategies for cross-sell, up-sell, and expansion opportunities within the customer base.
- Ensure the team effectively manages the full sales cycle, from discovery and demo to negotiation and close.
- Identify and address potential churn risks, proactively developing retention strategies.
Operational Excellence & Forecasting - Maintain rigorous pipeline management and forecasting accuracy within Salesforce, ensuring transparency and accountability.
- Implement best practices for account management, ensuring process consistency, efficiency, and scalability.
- Analyze key sales metrics, trends, and performance data to refine team strategies and drive continuous improvement.
Customer Advocacy & Cross-Functional Collaboration - Build and maintain executive-level relationships with key customers, serving as an escalation point and strategic advisor.
- Partner with Sales, Marketing, Product, Support, and Customer teams to align on revenue-driving initiatives.
- Advocate for customer needs internally, ensuring NinjaOne delivers value-driven solutions that drive long-term success.
About You - 2-3 years of leadership experience managing a team of Account Executives, Account Managers, or similar customer-facing sales roles in B2B SaaS.
- Proven track record of leading high-performance teams and consistently exceeding revenue targets.
- Strong consultative selling expertise, with the ability to build trust, uncover needs, and drive business outcomes.
- Analytical and strategic mindset, with experience using data to optimize team performance and identify opportunities.
- Excellent communication, negotiation, and executive presence, with experience managing complex deals and escalations.
- Experience with Salesforce and other sales enablement tools.
- Background in IT Operations, SaaS, or cloud technology preferred.
- You embody NinjaOne's core values-Curiosity, Integrity, Kindness, Humility, and Innovation-and are committed to fostering these qualities within your team.
Additional InformationThis position is NOT eligible for Visa sponsorship.
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