ROLES AND RESPONSIBILITIES

• Identify and develop revenue-generating opportunities through targeted outreach strategies, lead generation initiatives, and new sales programs
• Analyze customer interactions, call recordings, and transcripts to identify trends and opportunities to improve sales performance and conversion rates
• Leverage AI tools to evaluate customer behavior, automate workflows, and enhance decision-making across the sales organization
• Optimize call flows, messaging, and objection-handling strategies to improve effectiveness and consistency across the sales team
• Monitor and evaluate key performance metrics including call volume, conversion rates, queue times, and overall customer experience indicators
• Develop and maintain reporting dashboards to track performance trends and measure the impact of sales initiatives
• Translate data insights into actionable recommendations to support coaching, training, and sales enablement strategies
• Partner with leadership to align performance metrics, compensation structures, and overall business objectives
• Support onboarding and continuous development efforts by identifying opportunities to improve ramp and training processes
• Participate in live sales interactions (approximately 20% of time) to maintain firsthand knowledge of customer behavior and market dynamics
• Communicate key insights, trends, and recommendations to leadership to support data-driven decision-making

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Strong analytical capabilities with the ability to interpret complex data and translate insights into actionable business strategies
• Proficiency with AI tools, automation platforms, and sales analytics systems
• Deep understanding of sales processes, call center operations, and performance metrics
• Ability to analyze customer interactions and identify trends for continuous improvement
• Strong problem-solving skills with a proactive, solution-oriented mindset
• Excellent verbal and written communication skills with the ability to present insights clearly to stakeholders
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

EDUCATION AND EXPERIENCE

• Bachelor’s degree required or equivalent experience
• Minimum 5+ years of experience in Sales, Sales Operations, Revenue Operations, or Business Development
• Experience in call center or high-volume sales environments preferred
• Demonstrated ability to improve sales performance through data-driven analysis and process optimization
• Experience with sales analytics and reporting tools required
• Familiarity with AI tools and technologies in a business or sales environment preferred

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a professional office environment
• Regular use of office equipment including a computer, phone systems, and standard business applications
• Ability to sit for extended periods with occasional movement as needed

DISCLAIMER

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time.  Other duties may also apply.  Nothing in this position description changes the at-will employment relationship existing between the Company and its employees.  Distribution of this item outside of the Company without an authorized release is a violation of Company policy.