Citizen.com

Sales Finance Manager

Citizen.com • $150K — $190K *
New York, NY 10025In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in sales operations or financial analysis
  • Proficiency with CRM and revenue management tools, especially HubSpot
  • Strong analytical skills and data-driven mindset
  • Experience in commission plan management and deal desk processes
  • Ability to coordinate cross-functional teams effectively
  • Solid understanding of revenue recognition and financial reporting standards

Responsibilities

  • Own and maintain enterprise sales forecasting and quotas based on pipeline data
  • Manage the deal desk process, handling non-standard commercial terms and contract negotiations
  • Oversee the order-to-cash process, ensuring accurate invoicing and revenue tracking
  • Maintain data integrity across sales and finance systems for seamless operations
  • Develop dashboards for executive visibility into key performance metrics
  • Calculate commissions and maintain accurate compensation plans for sales teams
  • Facilitate customer onboarding operations and ensure smooth handoff to delivery and support teams

Benefits

  • Employer-sponsored medical plan options
  • Dental and vision coverage with low employee contribution
  • Unlimited paid time off (PTO)
  • Up to 14 weeks of paid parental leave for all parents
  • Monthly tech stipend provided
  • Access to free mental health support services
  • Hybrid work environment with catered lunches in NYC HQ
Full Job Description
Key Responsibilities

Enterprise Revenue Forecasting & Quota Setting
  • Own the enterprise sales forecast by maintaining a bottoms-up, pipeline-driven forecast across deal stage, expected close timing, conversion rates, and bookings assumptions.
  • Design and maintain quota, territory, and capacity planning in partnership with the Sales Director and CFO, including vertical-based territory mapping by account potential, geography, and market opportunity.
  • Administer and optimize the CRM and connected revenue tooling to ensure data integrity, accurate pipeline reporting, and clean handoffs from Sales to Finance.

Deal Desk & Contract Management
  • Own the deal desk process for non-standard commercial terms, including pricing exceptions, discounts, payment terms, contract duration, renewal terms, and custom deal structures requiring Finance, Legal, or executive review.
  • Build and maintain deal approval playbooks, including approval thresholds, standard fallback positions, required documentation, and clear rules for what Sales can approve independently versus what requires escalation.
  • Enforce pre-signature deal discipline by ensuring each opportunity has complete pricing, approved terms, accurate start dates, billing details, revenue recognition inputs, and clean documentation before contract execution.

Order to Cash & Accounts Receivable
  • Own the enterprise order-to-cash process from signed agreement through invoicing, collections, cash application, revenue handoff, and renewal tracking, ensuring each closed-won deal is processed accurately and on time.
  • Build scalable billing and collections workflows as Citizen grows its enterprise customer base, including invoice generation, customer follow-up, AR aging review, dispute resolution, and collections escalation.
  • Partner with Sales, Finance, Accounting, and Customer Success to ensure executed contracts flow cleanly into billing, revenue recognition, and cash flow reporting.

Data & Systems
  • Maintain clean data handoffs between Sales, Finance, Accounting, and Customer Experience so closed-won deals flow accurately into invoicing, revenue recognition, and leadership reporting.
  • Build and maintain dashboards in partnership with Data that give leadership visibility into pipeline, bookings, ARR, NRR, churn, collections, win rate, cycle time, and vertical performance.
  • Administer and optimize the revenue tech stack, including HubSpot, enrichment, quoting, and enablement tools, and use AI tooling to automate reporting, CRM hygiene, deal-desk workflows, billing, collections, commissions, and forecasting.

Commissions & Variable Compensation
  • Own the end-to-end commission calculation process, including pulling attainment data, applying plan logic, reconciling exceptions, and delivering accurate pay files to Payroll on schedule.
  • Maintain commission plan documentation and ensure sales employees have clear, signed plan letters before each commission period begins.
  • Partner with Finance and Accounting on monthly commission accruals, payout timing, dispute resolution, and forecast updates as headcount, quota, or attainment changes.

Customer Onboarding & Sales Enablement
  • Own new-customer onboarding operations, including account setup, provisioning, internal handoffs, and the transition from closed-won sale to delivery and support.
  • Support Enterprise and API partnership operations by coordinating approved outreach, tracking responses, routing qualified commercial leads, and ensuring interested parties are directed into the appropriate GTM, legal, and onboarding process.
  • Maintain sales enablement materials and process documentation, including onboarding checklists, customer handoff workflows, pricing/process guides, and internal playbooks that help Sales operate consistently and efficiently.

Salary Range

This role offers a base salary of $150,000-$190,000 per year, plus equity.

Compensation & Benefits
We offer competitive salary, equity, and a full benefits package, including:
  • At least one fully employer-sponsored medical plan option
  • Dental and vision coverage, with a small employee contribution
  • Unlimited PTO
  • Up to 14 weeks paid parental leave (for all parents)
  • Monthly tech stipend
  • Free mental health support
  • Hybrid work environment + catered lunches (NYC HQ)

About Citizen.com

Citizen is the No. 1 personal safety app in the U.S., with a mission to make the world a safer place. Citizen provides 911 alerts so people can use their phones to keep themselves, and the people and places they love, safe. Citizen has notified people to evacuate burning buildings,, and led to the rescue of kidnapped children and missing people. Citizen's alerts are accompanied by live stories, real-time updates, and user-generated content so app users never have to wonder why there are fire engines passing by. By broadcasting from the scene of an incident and communicating with one another, communities are empowered by Citizen. We act fast, give people the immediate information to stay safe. Our first paid product—Citizen Protect—is a only-of-its-kind personal safety subscription that allows users to reach a digital guardian 24/7 for $20/mo. Subscribers used Citizen Protect to guide emergency response to remote hiking locations, or travel safely on late-night walks.. Already relied on by millions of people every day, Citizen will continue to expand and prioritize We're looking for hardworking, mission-driven individuals to join Citizen. Citizen is backed by Sequoia Capital, 8VC, Founders Fund, Goodwater Capital, and Greycroft and has raised $150M+ in VC funding.
Learn more about Citizen.com
Industry
Consumer Technology
* Ladders Estimates

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