Job Description

Relocation Assistance Available for qualified candidates!

Hilton Grand Vacations (HGV) is seeking qualified candidates for the position of In-House Sales Executive to join our Sales team in Waikoloa, Hawaii. Qualified candidates may be eligible for Relocation Assistance to Honolulu, as well as Day One benefits, Real Estate Licensing reimbursement, and/or Sign-On bonuses, subject to company policy and eligibility requirements.

The In-House Sales Executive team is responsible for presenting Hilton Grand Vacations ownership products and programs to existing Owners and prospective Owners, with the objective of generating maximum net sales volume while maintaining a professional, ethical, and compliant representation of the company.
Compensation

• Target annual earnings of $220,000, with the potential for higher earnings based on individual performance.
• Compensation is primarily commission-based and governed by an established compensation plan.
• Hourly rate of $16.00, provided as an advance against earned bonuses/commissions.

Relocation & Licensing Support

• Relocation Assistance available to qualified candidates relocating to Honolulu, Hawaii.
• Qualified Sales Executives may be eligible for Real Estate Licensing reimbursement and/or Sign-On bonuses, subject to company guidelines.
• Candidates not currently licensed in Hawaii may be eligible for:
  • Discounted Pre-Licensing Education
  • Real Estate Licensing Reimbursement upon meeting program requirements

Benefits

Hilton Grand Vacations offers a comprehensive benefits package to eligible full-time Team Members, including but not limited to:

• Medical, Dental, and Vision insurance effective Day One of employment
• 401(k) plan with Company match
• Life insurance coverage
• Employee Stock Purchase Program
• Paid Time Off (PTO), Paid Sick Leave, and Paid Parental Leave
• Team Member travel discounts and additional benefit programs
• Team Member recognition initiatives
• Learning, development, and career advancement opportunities

All benefits are subject to plan documents, eligibility requirements, and applicable policies.
Schedule Requirements

• The Sales Department operates seven days per week.
• Scheduled shifts typically begin between 7:45 a.m. and 8:00 a.m.
• Two weeks of paid training are required upon hire.
• Following successful completion of training, a five-day workweek will be assigned based on business needs.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work effectively in a guest-focused, sales-driven environment.
• Demonstrated professionalism, integrity, and ethical conduct.
• Ability to obtain and maintain a valid Hawaii Real Estate License (licensing support available).
• Prior sales or customer service experience preferred.

Responsibilities

Additional Responsibilities Include:

• Welcome clients and present luxury Hilton Grand Vacation Club ownership products to potential buyers.
• Maintain effective communication with clients and provide follow up to ensure customer happiness.
• Liaise with Quality Assurance Managers to resolve guest related issues as they arise.
• Attend all sales training and sales meeting for key information on Hilton Grand Vacation Club product and related updates.
• Apply selling concepts promoted at Hilton Grand Vacations.
• Use various forms of communication (email, telephone, online/virtual, and written) to work with Guests and Owners.
• Perform follow-up interactions to complete a sale online using appropriate HGV technology and adhering to HGV inventory selling guidelines.
• Generate referral leads with each new customer.
• Promote a positive work environment and adhere to Hilton Grand Vacation core values and policies.
• Work well in a team environment.

Qualifications

What are we looking for....

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Minimum 1 year of proven sales and customer service experience.
• Minimum 6 months of previous timeshare/vacation ownership experience.
• Ability to acquire an active Hawaii Real Estate license
• Ability to work a flexible schedule to include weekends and holidays.
• Proficiency (reading/writing/speaking) in English.
• Ability to resolve sophisticated customer service issues.
• Proven ability to adapt to changes in a fast paced environment.
• High School Diploma or equivalent

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• 2 + years of previous timeshare/vacation ownership experience preferred.
• Two years of Hilton Grand Vacations family experience.