Job DescriptionLocation: Remote (US) | Up to 25% Travel
Employment Type: Full-time
Reporting to: President
HERE'S WHAT THE JOB REALLY LOOKS LIKEWe're looking for a high-impact BPO Sales Executive who thrives in complex sales environments and knows how to turn challenges into opportunities. This role combines strategic thinking, consultative selling, and the ability to build trust with executive stakeholders. If you're driven, resilient, and energized by growth, you'll be a great addition to our team!
HOW YOU'LL MAKE AN IMPACT 1. Pipeline Building & New Business Development - Identify, pursue, and qualify new BPO opportunities through proactive outreach and market research.
- Lead discovery conversations to uncover client pain points, operational needs, and decision criteria.
- Maintain disciplined pipeline management with consistent follow-up and CRM accuracy.
2. Consultative Solution Selling - Translate client challenges into clear, relevant BPO solutions and value propositions.
- Build compelling ROI stories using process improvements, cost savings, and measurable performance outcomes.
- Guide prospects through buying complexity by outlining onboarding steps, SLAs, KPIs, and operational expectations.
3. Executive Engagement - Conduct polished, high-level conversations with senior leaders and decision-makers.
- Facilitate presentations, business cases, and solution narratives that command executive attention.
4. Negotiation & Deal Management - Shape and manage the commercial conversation: pricing models, terms, value levers, and contractual considerations.
- Identify non-negotiables and hold position on high-impact items that matter to long-term success.
- Collaborate with internal teams (legal, operations, delivery) to advance deals to closure.
5. Collaboration & Internal Alignment - Partner with cross-functional peers to refine solutions, coordinate proposals, and ensure operational feasibility.
- Share best practices, participate in peer reviews, and contribute to a high-performance sales culture.
6. Resilience, EQ, and Relationship Building - Navigate objections with empathy, confidence, and emotional intelligence.
- Sustain momentum despite rejection and consistently re-engage potential clients.
- Build trust and rapport across diverse stakeholders through transparency and authenticity.
QualificationsWHAT'LL SET YOU UP FOR SUCCESSHunger for Growth- Self-motivated, proactive, and eager to pursue opportunities independently.
- Comfortable owning a number, driving activity, and outperforming expectations.
Scrappy, Creative, and Story-Driven- Investigative mindset with the curiosity to dig beyond surface-level client needs.
- Ability to craft compelling, client-relevant stories that differentiate our value.
Collaborative Dealmaker- Works well in team environments and actively contributes to shared success.
- Skilled at negotiation and securing agreements that protect value and long-term outcomes.
Courageous & Resilient - High resilience and persistence in outreach, follow-up, and re-engagement.
- Handles objections professionally and keeps conversations moving forward.
Industry & Operational Fluency- Understanding of BPO operations, contact center metrics, pricing models, and service delivery fundamentals (preferred).
- Adept at simplifying complex processes for clients.
Experience and Qualifications: - 3-8 years of experience in BPO sales, enterprise sales, or solution-based selling roles.
- Proven track record of meeting or exceeding sales targets.
- Strong communication, presentation, and executive engagement skills.
- CRM proficiency (Salesforce, HubSpot, etc.).
- Bachelor's degree preferred; equivalent experience considered.
What We Offer: - Competitive base pay with performance-driven incentives
- Comprehensive benefits including medical, dental, vision, and 401(k)
- Career development through Alorica Academy's open-access courses
- Real opportunities to grow within a global organization
- Access to our employee assistance program
- A collaborative, inclusive culture where innovation actually happens
Ready to Join Us? If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.
Apply today!
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
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