EXFO

Sales Engineer

EXFO • $100K — $120K *
US-AnywhereRemote in United States
Telecommunications & Hardware
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Degree in Telecom/Optical Technology or related technical field.
  • 7 years experience as a Sales Engineer or in Software Sales.
  • Expertise in Fiber Optic technology and protocol applications.
  • Strong understanding of modern software web technologies and cloud architectures.
  • Experience with network automation protocols and frameworks, particularly REST APIs.
  • Proficient in telecom data formats and high-velocity network data processing.
  • Bilingual skills in English and preferred knowledge of Spanish/French for global engagement.

Responsibilities

  • Support sales team with promotion of testing solutions to network service providers.
  • Assist in trade shows and customer demonstrations focusing on technical applications.
  • Deliver tailored technical presentations and live software demonstrations to clients.
  • Manage successful product trials and evaluations of EXFO software solutions.
  • Troubleshoot system issues and respond to RFPs effectively in collaboration with sales managers.
  • Maintain demo materials and provide ongoing client support for product acceptance.
  • Develop customized test plans and educate customers through seminars on testing solutions.

Benefits

  • Opportunity for professional growth in a dynamic tech environment.
  • Engagement with a diverse range of clients and technologies.
  • Flexibility in work with significant travel opportunities.
  • Collaborative opportunities across teams to influence product development.
Full Job Description
Job Description:

DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Sales Focus:
  • Support EXFO Sales Team by promoting testing Solutions into the network service provider market.
  • Provide support presence at trade shows, conferences, and customer demonstrations focusing on technical product applications.
  • Deliver engaging, customized technical presentations and live software demonstrations to prospective clients, including executives and technical stakeholders in coordination with Sales Manager and Director.
  • Own and manage successful product trials, sandboxes, and Proof of Concept evaluations to validate software capabilities On EXFO Software ecosystem solutions.
  • Proven analytical skills to troubleshoot system constraints and resolve complex integration questions during pre-sales cycles. Respond to RFPs in close coordination with sales manager to provide the best positive response to all technical requirements.
  • Support will consist of maintenance and preparation of demo materials, performing product demonstrations, specific application support for clients and ongoing support. Customer Focus:
  • Provide solution proposals to map out customer network topologies, testing bottlenecks, and data ingestion requirements and justification to suit customer needs.
  • Maintain close supportive relationships with focus accounts to ensure smooth acceptance of products.
  • Provide customized test plans and job aids to ensure smooth acceptance of products.
  • Assists customers with development of test automation solutions to include custom scripts and/or applications.
  • Prepare and present technology seminars to educate customers and potential customers on EXFOs testing solutions.


Product Focus:
  • Provide technical interface between Product Management Team and customers by developing and maintaining key technical relationships at focus accounts.
  • Advise Product Management Team on product feature/road map to coordinate with upcoming customer requirements.
  • Provide competitive intelligence - feature set, road map, pricing.
  • Author/Co-Author application notes and white papers to increase product visibility and acceptance.


REQUIREMENTS:
  • Versed in, Fiber Optic and/or protocol technology. The candidate should have knowledge of physical and optical layer technology and applications (OTDR, loss test, dispersion, DWDM, PON and FTTx) and Protocols technology and applications (SDH, next generation SDH, ATM, Frame Relay, Gigabit Ethernet, Voice over IP, xDSL etc.)
  • A solid understanding of modern software web technologies, cloud architectures (e.g., AWS, Azure, GCP), API integrations, and enterprise software ecosystems.
  • Automation & Orchestration: Proven experience with network automation protocols and frameworks (e.g., REST APIs)
  • Data & Analytics Expertise: A strong grasp of telecom data formats, protocol analysis, and processing high-velocity network telemetry data.
  • Ability to travel. Approximately 50% travel required
  • Extremely customer-oriented
  • Action- and results-driven
  • Good judgment
  • Highly responsible and courteous
  • Excellent communication and interpersonal skills


ACADEMIC AND PROFESSIONAL REQUIREMENTS

Education: Degree holder - Telecom/Optical Technology or related technical field.

Experience: 7 years as Sales Engineer or experience as Software Sales.

Language requirements: English written and spoken. Knowledge of Spanish or/& French are an asset given the global market focus.

About EXFO

EXFO Inc. is a company that provides test and service assurance solutions for wireless and wireline network operators and equipment manufacturers in the global telecommunications industry. The company offers field network testing, laboratory testing, and network monitoring solutions to help its customers enhance their network quality of service (QoS) and quality of experience (QoE) by reducing downtime, accelerating time-to-market for new services, and improving network performance. EXFO's customers include telecommunications service providers, cable operators, network equipment manufacturers, and enterprises that use telecommunications networks. EXFO has operations in more than 25 countries and serves customers in more than 100 countries.
Learn more about EXFO
Size
1,814 employees
Market Cap
$356 million
Industry
Transportation
Founded
1984
5 Year Trend
+3.7%
NASDAQ
EXFO
* Ladders Estimates

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