Job DescriptionIn this role, you will directly impact the success of Achieve's wholesale partners, their agents, and managers. By supporting onboarding, training, and performance optimization, you will enhance partner and agent confidence in Achieve's backend support. Your insights from Quality Assurance, compliance, and performance data will surface trends, risks, and opportunities that contribute to coaching strategies, partner retention, and consistency across partner experiences. Your work also supports long-term partner growth by ensuring scalable, consistent enablement practices, while reinforcing compliance adherence and reduced risk exposure. Ultimately, your efforts contribute to Achieve's mission of helping everyday consumers reach financial success.
Key Responsibilities:- Onboarding and Training: Support new partner onboarding and training to ensure agents and managers are confident and effective in representing Achieve's best-in-class backend support.
- Performance Optimization: Analyze enrollment, Quality Assurance, and compliance data to identify trends, risks, and performance opportunities that inform coaching strategies executed by senior leadership.
- Resource Development: Use QA/compliance insights to recommend enhancements to training programs and resources in partnership with Learning & Development.
- Collaboration: Collaborate with trainers to ensure effective onboarding and training delivery, and with coordinators to maintain consistent focus on Quality Assurance and compliance.
- Leadership Alignment: Partner with senior leadership to align on insights and performance opportunities.
- Cross-Functional Collaboration: Work with internal teams to identify opportunities, address issues, and improve partner experience through enablement practices.
QualificationsWhat you'll bring: - Leadership Skills: Demonstrated ability to influence partner performance through insights and enablement programs; strong collaboration and relationship-building skills.
- Experience: Background in sales training, sales enablement, quality assurance, or compliance enablement required; direct sales experience preferred.
- Communication: Strong communication, presentation, and collaboration skills.
- Technical Proficiency: Proficiency in Microsoft/Google Productivity Suites and CRM systems, preferably Salesforce. Familiarity with AI-driven Quality Assurance and compliance tools required.
- Education: Bachelor's degree or equivalent experience preferred.
- Travel: Ability to travel up to 75%.
Additional InformationAchieve well-being with:- Hybrid and remote work opportunities
- 401 (k) with employer match
- Medical, dental, and vision with HSA and FSA options
- Competitive vacation and sick time off, as well as dedicated volunteer days
- Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
- Up to $5,250 paid back to you on eligible education expenses
- Pet care discounts for your furry family members
- Financial support in times of hardship with our Achieve Care Fund
- A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
Join Achieve, change the future. 
