Fiserv

Sales Director, Inside Sales

Fiserv$112K — $140K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of B2B sales experience
  • 5+ years of relationship management experience
  • 4+ years in fintech, merchant services, or related sales
  • Post-Secondary Education required
  • Demonstrated coaching experience in high-volume environments

Responsibilities

  • Lead and develop a team of Inside Sales Representatives
  • Drive sales execution through coaching and pipeline management
  • Recruit and onboard new team members
  • Monitor and analyze sales performance indicators
  • Collaborate with cross-functional teams to align sales efforts
  • Ensure operational discipline in CRM usage and reporting

Benefits

  • Fuel Your Life wellness program
  • Paid statutory holidays and vacation days
  • Confidential Employee Assistance Program (EAP)
  • Recognition program with redeemable points
  • Eight Employee Resource Groups for connection
  • RRSP with 100% company match up to 5%
  • Comprehensive health and vision benefits
  • Company-paid life and disability coverage
  • Emergency medical coverage for travel
Full Job Description
Job Title
Sales Director, Inside Sales

About your role:
The Sales Director is responsible for leading a high-performing team of approximately 10 Inside Sales Representatives, driving revenue growth, pipeline development, and overall sales performance. This is a hands-on player-coach role that combines frontline leadership with active involvement in sales strategy and execution. The successful candidate will recruit, coach, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement. Key responsibilities include sales forecasting, pipeline management, performance coaching, KPI management, and ensuring the team consistently achieves or exceeds revenue and growth objectives.

Compensation:
  • Base: $120K annually
  • On-target earnings (OTE): $245K annually (base + variable incentive when performance goals are met)


What you'll do:
  • Lead, manage, and develop a team of Inside Sales Representatives to achieve pipeline, revenue, and performance goals.
  • Drive sales execution through coaching, deal inspection, pipeline reviews, and forecast management.
  • Recruit, onboard, and train new team members to strengthen team capability and support growth objectives.
  • Monitor key sales performance indicators, analyze results, and implement actions to improve productivity and conversion.
  • Partner with cross-functional teams to align sales activities with business priorities, campaign execution, and client needs.
  • Maintain operational discipline across CRM usage, opportunity management, and reporting accuracy.
  • Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.


Experience you'll need to have:
  • Minimum 5 years of B2B sales experience.
  • Minimum 5 years of relationship management experience.
  • 4+ years of experience working within fintech, merchant services, Point-of-Sales or Software sales is required.
  • Post-Secondary Education


Experience that would be great to have:
  • Demonstrated ability to coach and develop sales representatives in a high-volume performance environment.
  • Strong written and verbal communication skills for sales conversations, team coaching, and business updates.
  • Strong organizational skills with the ability to manage competing priorities in a fast-paced sales environment.
  • Interest in sales technology and experience adopting tools that improve team productivity and sales execution.
  • Competitive approach with a consistent focus on achieving team goals and performance targets.


How you'll work:
  • This role is on-site Monday through Thursday (WFH, Fridays). Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
  • This role requires the use of a computer and audio equipment.


Sponsorship:
  • Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.


Benefits at Fiserv:
  • Fuel Your Life wellness program with activities and rewards to support total well-being
  • Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
  • No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
  • Recognition through Living Proof, with points redeemable for merchandise and gift cards
  • Eight Employee Resource Groups to build connection and inclusion
  • RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
  • Comprehensive extended health care and vision benefits, plus dental coverage
  • Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
  • Company-paid Short-Term Disability and Long-Term Disability income protection
  • Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits


Note: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents.

#LI-SS1

Salary Range:
$112,000.00-$140,000.00

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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