Position Description:We are seeking a detail-driven Sales Communications & Training Owner to lead enterprise-wide communication, training, and enablement. You will own communication frameworks, playbooks, and training standards, ensuring consistency, adoption, and operational alignment across all business units. If you excel at organizing complex information and driving collaboration, this is an opportunity to shape how Infinite Electronics communicates, trains, and scales success.
General Duties and Responsibilities:- Define Processes and Standards: Establish and maintain enterprise-wide communication frameworks, including cadence, channels, and approval processes. Develop and maintain playbooks, training guides, and documentation to ensure consistent knowledge sharing across all business units.
- Change Management: Define and implement change management and rollout standards for planning, communication, and execution of new initiatives, processes, and system updates.
- Training and Enablement: Design, coordinate, and deliver training programs and enablement materials to ensure teams are equipped with the knowledge and skills needed for success.
- Cross-Functional Collaboration: Partner with Operations, Quality, IT, and other stakeholders to ensure readiness for launches, process updates, and organizational changes. Lead alignment and readiness calls to ensure smooth execution.
- Communication Leadership: Deliver clear, timely, and actionable enterprise-wide communications regarding launches, pricing, process changes, and other key updates.
- Adoption and Performance Monitoring: Track adoption metrics, identify gaps, and proactively implement corrective actions to reinforce consistency and alignment across the field.
- Continuous Improvement: Collect feedback from teams and performance data to update playbooks, training, and communications for ongoing improvement.
- Ownership and Accountability: Serve as the single owner of enterprise communications, playbooks, and training standards, ensuring consistent, aligned rollouts across all business units and driving operational alignment.
Qualifications:- Bachelor's degree in Business, Communications, Training & Development, or a related field, or equivalent practical experience.
- 5+ years of experience in sales enablement, corporate communications, training, or change management, ideally in a fast-paced, technology-driven electronics distribution or B2B environment
- Proven ability to develop and implement enterprise-wide communication frameworks, playbooks, and training programs that drive consistency and adoption.
- Strong understanding of change management and rollout best practices, with a track record of driving alignment across multiple business units.
- Exceptional written and verbal communication skills, able to translate complex concepts into clear, actionable messages for internal teams.
- Experience delivering training, workshops, and enablement initiatives across diverse teams.
- Highly organized, detail-oriented, and capable of managing multiple priorities and initiatives simultaneously.
- Collaborative mindset with experience partnering with Operations, Quality, IT, and business leaders to ensure successful execution.
- Comfortable working in a fast-paced, innovation-focused environment, with the ability to adapt quickly and maintain high standards.
- Proficient in communication, collaboration, and learning tools (e.g., Microsoft Office, SharePoint, LMS platforms).
- Data-driven and metrics-oriented, able to track adoption, measure impact, and continuously improve programs.
Personal Traits and Characteristics:- Reliable, accountable, and professional with strong follow-through.
- Highly organized with excellent time management and ability to prioritize in a fast-paced environment.
- Detail-oriented and quality-focused, ensuring accuracy and consistency in communications and training materials.
- Clear, persuasive communicator who simplifies complex concepts.
- Proactive, solution-oriented, and takes ownership from start to finish.
- Collaborative team player who builds strong cross-functional relationships.
- Adaptable, resilient, and thrives in a dynamic, innovation-driven environment.
- Analytical and metrics-driven, using feedback to continuously improve programs.
Reports To: Director, Commercial Operations Physical Job Requirements:- Repetitive motion and routine use of the standard office equipment such as computers, telephones, copiers, and scanners.
- Sitting at a desk.
Environment: This role is based in a professional office environment and may require work during normal or extended business hours based on business needs.
Accommodation: Candidates for the position should be able to perform essential job duties in described work environment with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
