Description

Are you the person people trust to translate - between what Sales promises and what Production can actually build? Do you see a custom-build backlog as a system to be managed, not a list to be maintained - and do you know the difference between an order that's ready for production and one that just looks like it is? Can you walk into a cross-functional meeting, read the room in thirty seconds, and leave with a decision everyone owns? Do you take quiet pride in a clean CRM, an honest forecast, and a team that knows you have their back? Are you ready to be the operational bridge that lets Frazer turn signed orders into delivered ambulances - reliably, on time, every time?

If this sounds like you, then we need to talk...

What Does a Week in the Life of the Sales Administration Manager Look Like?

• Sits down with the Sales Operations Director and Sales leadership to walk through the pipeline and backlog forecast - bringing the story behind the numbers, not just the numbers.
• Joins the S&OP meeting and represents the sales demand side with data worth trusting, so Production can plan against it.
• Reviews an order that's close to release, catches a spec that doesn't match the quote, and resolves it before it reaches the shop floor - not after.
• Tracks the chassis availability report across the active backlog and surfaces units at risk of missing their delivery window when lead times shift.
• Sits with the team - one-on-ones, a quick stand-up, and a clear read on what's blocking anyone before it grows into a real problem.
• Leads an after-action review on a recent escalation - calm, honest, no blame - and writes the lesson into the process so it doesn't repeat.
• Rebuilds a piece of the pricing list, updates the dealer portal, or fixes a quoting tool because a real conversation with a dealer flagged it as slowing deals down.
• Closes the week knowing the forecast is honest, the backlog is visible, the handoffs to Production are clean, and the team feels seen, heard, and supported.

Required Education and Experience:

• Bachelor's degree or equivalent work experience.
• 3+ years of experience in Sales Operations Management.
• 3+ years of leadership experience managing teams of 5 or more.
• Experience in a manufacturing or build-to-order environment where sales, engineering, and production are tightly coupled.
• CRM and ERP proficiency - Salesforce, NetSuite, Epicor, SAP, or comparable platforms.
• Advanced spreadsheet, query, analytics, and reporting skills.
• Clean driving record and ability to be added to the company insurance, with reliable transportation and vehicle insurance.

Preferred Education and Experience:

• Experience in low-volume, high-mix or custom-build-to-order manufacturing (specialty vehicles, heavy equipment, or similar).
• Experience supporting municipal or government sales processes.
• Fire / EMS background or familiarity with the public safety customer.
• Familiarity with "They Ask, You Answer" and "Challenger Sale" methodologies.

Skills (to Pay the Bills)

Here's a list of a few competencies that the Sales Administration Manager at Frazer should have...

• You understand custom manufacturing. You know that in a low-volume, high-mix environment, order accuracy isn't a nice-to-have - it's the whole game.
• You're a natural communicator. You can stand in front of Sales, Engineering, Production, Accounting, or a dealer and adjust your tone and level of detail without losing the point.
• You read the room. You notice what's being said, what isn't, and who's about to disengage - and you respond before it becomes a problem.
• You lead through people. A team that trusts you will outwork a team that just reports to you - and you've built that kind of team before.
• You're serious about data. CRM stages, backlog reports, forecast accuracy, chassis status - you treat them as instruments, not decoration, and you know when a number is wrong.
• You're steady under pressure. When a chassis is late, a spec is wrong, or an escalation lands at 4:45 PM on a Friday, your team watches you and gets calmer, not more anxious.

What's in it for you:

• A weekly paycheck - you get paid every Friday.
• Company shutdown from Christmas through New Year's, plus 10 paid holidays and PTO that starts accruing from day one.
• On-site micromarket, flexible schedules, and a real work-life balance.
• Free financial wellness classes plus professional development and skills training.
• 401k with company match, health, dental, and disability coverage.
• A culture built on honesty, accountability, and continuous improvement - not politics.

Compensation

$90,000 - $120,000 annually

Commensurate with education, certifications, and experience.

Schedule & Location

Mon-Thu 7:00 AM - 4:30 PM • Fri 7:00 AM - 11:00 AM

Onsite, 1410 Gillingham Ln, Sugar Land, TX 77478

Occasional travel for dealer meetings, trade shows, and customer/government sites.

Ready to Apply?

Visit www.frazerbilt.com/careers/job-openings/ and complete the following steps:

• Online application + resume (cover letter optional).
• Culture Index Survey - takes 5-12 minutes. Complete on a computer, tablet, or laptop (not a smartphone). Take it in your native language for the most accurate results.
• WOTC Questionnaire - optional, confidential, and has no effect on your application.

If you've read this far, you already know whether this is you.

Apply now - we'd love to meet you.