Location: Phoenix, AZ, United States
Job ID: 89072

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Sales Account Manager - Existing Installation

Your main responsibilities

PRIMARY FUNCTION / POSITION OVERVIEW:
As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate relationships with customer to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction, as well as identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will act as a liaison between the customer and Schindler to build strong, long-term relationships and leveraging industry knowledge to achieve sales targets.

ESSENTIAL FUNCTIONS:
• Customer Account Management: Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet regularly with clients to understand their business requirements and develop solutions to meet the needs of their property. Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments.
• Communication: Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.
• Collaboration: Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
• Sales & Opportunity Identification: Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers, clearly illustrate the value that these products and services offer customers.
• Negotiation & Strategy: Negotiate contract terms favorable to the company while also delivering on customer requirements. Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.
• Documentation & Compliance: Prepare estimates and communicate proposals with customers. Maintain accurate customer records and files in accordance with company procedures. Ensure compliance with established policies and procedures.

What you bring

• Bachelor's degree strongly preferred or minimum of 3 years of sales experience in the elevator industry or related field.
• Effective presentation skills and proficiency in Microsoft Office applications.
• Strong communication, negotiation, objection handling and closing skills with a proven sales track record.
• Ability to empathize, listen and connect with people to form outstanding customer relationships.
• Excellent time management, organizational skills, and problem-solving abilities.
• Motivated, resilient, and customer-focused mindset with a strong character aligned with Schindler's values.
• Experience with SAP and a results-driven mindset to thrive in a competitive sales environment.
• Demonstrated Ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions.

What's in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Chat to Apply: NO