Saleforce Application Manager

Salesforce Application Manager (Service Cloud, FSL, ERS Platform)

Auto Club Enterprises (AAA) | Costa Mesa, CA or Coppell, TX

The Role

We are seeking ahands-on, technically strong Salesforce Application Manager to lead multiple Agile teams responsible for the design, development, andproduction supportof ERS systems built on Salesforce Service Cloud and Field Service Lightning (FSL).

This is a high-impact leadership role where uptime, speed, and reliability are critical. You will own both delivery and operational excellence, ensuring systems remain highly available while continuously evolving to meet business needs.

What You'll Do

• Lead Agile teams (developers, DevOps, DBAs) to deliver scalable Salesforce solutions supporting ERS.
• Oversee development across Service Cloud and Field Service Lightning (FSL), ensuring best practices in Apex, LWC, integrations, and data/security models.
• Own 24/7 production support, driving incident management, rapid outage resolution, service restoration, and root cause analysis to maintain99.9%+ uptime.
• Architect and guide enterprise integrations and modernization efforts, improving system performance, scalability, and reliability.
• Partner with business and product teams to deliver high-value features and shape the technology roadmap.
• Drive DevOps, governance, and engineering standards, while mentoring teams and promoting continuous improvement.
• Communicate system health, strategy, and delivery progress to senior and executive leadership.

What You'll Bring

• 10+ years of experience leading and managing high-performing engineering teams in enterprise environments.
• Strong hands-on experience with Salesforce Service Cloud and Field Service Lightning (FSL).
• Proven background in Salesforce development (Apex, LWC, integrations, data modeling).
• Demonstrated success managingmission-critical, high-availability systems with 24/7 production support.
• Experience leadingincident response, outage resolution, and service restoration under pressure.
• Strong understanding of DevOps, CI/CD pipelines, and release management.
• Ability to balance system stability, development velocity, and code quality.

Preferred Qualifications

• Salesforce certifications such as:
  
  • Platform Developer I / II
  • Service Cloud Consultant
  • Field Service Lightning (FSL) Consultant
• Experience in roadside assistance, field service, insurance, or contact center domains.
• Familiarity with enterprise integrations, middleware, and telephony/contact center platforms.
• Experience with Salesforce Agentforce, Einstein AI, or AI-driven automation frameworks, including building or integrating intelligent agents into service and field workflows.
• Exposure to AI/ML-driven decisioning, automation, and orchestration within CRM ecosystems.

What Sets You Apart

• Proven ability to lead through high-pressure production incidents and restore services quickly.
• Strong executive presence, with the ability to influence and communicate at all levels.
• A hands-on leader who can dive deep technically while driving strategic outcomes.
• Passion for buildingresilient, scalable systemsthat directly impact customer experience.

Why AAA

• Be part of a mission-driven organization serving millions of members
• Lead business-critical platforms with real-world impact
• Work with collaborative, high-caliber teams
• Enjoy stability, growth, and a strong values-driven culture

#LI-SS-1

The starting pay range for this position is:

$145,900.00 - $194,600.00
Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."