SummaryJob DescriptionWe are currently seeking a West Coast Regional Field Trainer who will report to the VP of Retail Training & Client Experience and work as part of the Retail Excellence team.ROLEYou will work in collaboration with the VP of Retail Training & Client Experience to identify business priorities and facilitate trainings across Saint Laurent retail stores. You will become a key stakeholder in ensuring our teams achieve mastery in topics such as retail excellence, product knowledge, cross-selling and sales techniques, styling, sustainability, operations, and brand history and DNA.
This role is highly field-focused and embedded within the business, partnering closely with store leadership and teams to deliver hands-on coaching, real-time feedback, and impactful on-the-floor development that elevates both the client experience and business performance.
MISSION- Serves as the in-store training leader, facilitating training content on all topics including but not limited to product knowledge, Saint Laurent experience, Client Experience Evaluations, Net Reporter Score, operations, policies, applications, and any additional materials provided by the VP of Retail Training & Client Experience.
- Responsible for field training in stores, spending the majority of time on the sales floor delivering real-time coaching, reinforcing selling behaviors, and providing immediate feedback to elevate both individual performance and the client experience.
- Partners closely with Store Directors and management teams during peak business periods, client appointments, and floor management, providing side-by-side coaching, on-the-floor support, and real-time feedback to strengthen selling behaviors and overall team performance.
- Develops the coaching capabilities of store leadership teams by training managers on how to deliver impactful one-to-one coaching conversations, actionable feedback, and performance development in alignment with Saint Laurent standards and evolving coaching methodologies.
- Liaises with the VP of Retail Training & Client Experience and Regional Directors to identify business priorities and organize travel schedules accordingly.
- Responsible for preparing and hosting store meeting trainings throughout the designated region.
- Partners with Store Directors and Training Ambassadors to maintain a steady, manageable, and realistic training calendar across all stores.
- Facilitates training support for new store openings within the designated region.
- Hosts monthly and quarterly induction trainings as needed to onboard new hires across stores.
- Monitors and ensures utilization of all digital training tools and in-store activities provided by the VP of Retail Training & Client Experience.
- Provides ongoing feedback to the VP of Retail Training & Client Experience and Regional Directors regarding training opportunities and business needs across the region.
- Updates the annual training schedule on a monthly basis according to field visits, business priorities, and in-depth store observations.
- Organizes training logistics including classroom setup, training materials, electronic equipment, and catering arrangements when applicable.
- Optimizes classroom-based learning in coordination with digital content on the e-learning platform and on-the-job training experiences.
- Conducts follow-up with participants and store management following trainings and on-the-job coaching sessions to ensure continued development and application.
- Contributes to the identification and planning of store training activities in partnership with the VP of Retail Training & Client Experience.
PROFILE- Minimum 4 years of experience in luxury fashion sales, leadership, or a related role.
- 2 or more years of experience in training facilitation, coaching, or talent development.
- Strong coaching presence with the ability to deliver direct, impactful, and in-the-moment feedback on the sales floor.
- Exceptional interpersonal skills, integrity, and drive to contribute to the development and success of others.
- Ability to embody Saint Laurent values, behaviors, style, and competencies while always leading by example.
- Excellent discretion, professionalism, written and verbal communication skills, and a positive can-do attitude.
- Ability to adapt training and coaching approach based on business needs and varying team dynamics.
- Multi-lingual skills are not required but are considered a plus.
- Availability for frequent business travel throughout the West Coast region.
- This role requires regular weekend availability and flexibility to support stores during peak retail business periods, special events, client appointments, and training needs.
- Ability to responsibly manage travel and training budgets.
A reasonable estimate of the base compensation range for this position is $90 - $100k plus bonus eligibility and a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and a retirement plan with employer contributions
Job TypeRegular
Start DateScheduleFull time
OrganizationYSL America Holding Inc.
