Safety Integration Manager Summary:

The Safety Integration Manager plays a key role in aligning Townsend's training systems, operational learning, and integration efforts with the company's growth strategy. This position leads the planning, coordination, and execution of training, onboarding, and cultural alignment efforts related to newlyacquired companies, divisions, and business transitions.

This role helps ensure new organizations entering the Townsend family are integrated in a way that reflects Townsend's Core Values, and commitment to Human and Organizational Performance (HOP) and Safety Differently principles. The Safety Integration Manager works across departments to support consistent expectations while recognizing operational realities, local context, and the need to build trust during periods of change.

In addition to acquisition-related responsibilities, this role also provides direct support for targeted field safety assessments and improvement efforts in selected regions or business units. The position partners closely with operational leadership and regional safety leaders to strengthen learning, improve field engagement, support frontline leaders, and promote more effective and sustainable system performance.

Duties/Responsibilities:

Acquisitions Integration & Organizational Alignment

• Serve as the primary liaison between the Health & Safety Department and the mergers and acquisitions team.
• Lead safety, training, and compliance integration efforts for newly acquired companies and divisions.
• Support integration in a manner that aligns acquired organizations with Townsend's Core Values, and Safety Differently philosophy while accounting for operational context and transition challenges.
• Conduct pre-acquisition and early-transition reviews of safety, training, and operational support systems to identify risks, gaps, strengths, and priority needs.
• Develop and execute post-acquisition onboarding, orientation, and integration plans for safety and training systems.
• Coordinate cross-functional collaboration among Safety, Operations, HR, Legal, Fleet, and other key partners to support integration success.
• Communicate integration progress, key challenges, emerging risks, and success measures to executive leadership.

Training Strategy, Development & Oversight

• Manage corporate training initiatives across business units in support of operational consistency, employee readiness, and learning.
• Review, refine, and enhance training materials, delivery methods, and learning approaches to improve practical application in the field.
• Collaborate with field trainers, safety leaders, and operations to improve consistency while recognizing differences in work conditions and business needs.
• Develop new learning modules and training resources aligned with operational needs, industry requirements, and company priorities.
• Track training-related metrics and feedback to evaluate effectiveness, identify opportunities, and strengthen learning outcomes.
• Help ensure training systems support not only compliance, but also understanding, capability, and field application.

Field Safety Assessments & Improvement Support

• Oversee targeted field safety assessments in regions, operating areas, or business units requiring additional support or focused improvement.
• Partner with Senior Regional Safety Specialists and operational leaders to identify trends, constraints, and recurring field challenges.
• Support development and implementation of practical improvement plans based on field conditions, observations, and operational learning.
• Mentor field safety staff and leaders to strengthen field engagement, assessment quality, coaching effectiveness, and documentation practices.
• Capture, organize, and share key learnings from field assessments and integration work to support broader organizational resilience and improvement.
• Help connect field observations to system-level opportunities in training, planning, communication, and leadership support.

Learning, Culture & Continuous Improvement

• Promote training and integration approaches that reflect Human and Organizational Performance (HOP) principles and a learning-focused view of safety.
• Support efforts to understand how work is actually performed and where systems, training, or conditions may not fully support success.
• Encourage practical feedback loops between field operations, training systems, and leadership expectations.
• Help translate lessons learned from acquisitions, field assessments, and operational challenges into improved training content, onboarding strategies, and organizational support systems.
• Promote a culture of safety, integrity, trust, and continuous improvement throughout integration and training efforts.

Compliance, Documentation & General Responsibilities

• Maintain accurate records related to training, onboarding, integration activities, and field assessments.
• Support compliance with OSHA 1910.269, ANSI Z133, and related regulatory or client requirements through effective training and integration practices.
• Prepare summaries, reports, and presentations related to training initiatives, integration progress, and improvement efforts.
• Perform additional duties and special projects as assigned.

Qualifications

• Valid driver's license required.
• Knowledge of arboricultural, utility, or vegetation management operations.
• Proficiency in OSHA 1910.269, ANSI Z133, and related industry requirements.
• Strong organizational, communication, and project management skills.
• Ability to manage multiple complex initiatives across departments and business units.
• Ability to analyze data, trends, and field information to support decision-making and improvement.
• Proficiency in Microsoft Office Suite and learning management systems (LMS).
• Must meet all physical and behavioral requirements of the position.

Preferred Qualifications

• Minimum three (3) years in a leadership or supervisory role preferred.
• Experience in mergers and acquisitions, organizational integration, change management, or business transition support preferred.
• Experience in training development, workforce onboarding, or safety program implementation preferred.
• Familiarity with Human and Organizational Performance (HOP), operational learning, or learning-focused safety approaches preferred.
• Bilingual (English/Spanish) preferred.

Reporting Relationships and Supervisory Responsibilities

Supervision Received:
General Direction: This position exercises wide latitude in determining objectives, priorities, and approaches to critical assignments.

Supervision Exercised:
May supervise trainers, safety specialists, or support staff assigned to training, onboarding, field safety assessment, or integration initiatives.

Competencies

Core Competencies

• Leadership & Strategy - Advanced: Demonstrates sound judgment, initiative, and strategic thinking aligned with company goals and integration priorities.
• Communication - Advanced: Communicates clearly and effectively across all levels of the organization and prepares reports, presentations, and updates for leadership.
• Teamwork - Advanced: Builds collaboration across departments, brands, and functions to support integration, training, and field success.
• Customer Service - Intermediate: Responds promptly, professionally, and constructively to internal partners and operational needs.
• Ethics & Integrity - Expert: Maintains confidentiality, professionalism, and sound judgment during sensitive integration and organizational matters.
• Safety - Expert: Models Townsend's safety expectations and promotes Human and Organizational Performance principles through learning, support, and operational understanding.

Work Environment & Physical Demands

• Work is performed in both office and field environments.
• Frequent travel, including overnight stays, is required.
• Requires sitting, standing, walking, bending, and lifting moderate weights.
• Exposure to varying weather conditions, noise, and outdoor work environments.
• Must maintain focus, adaptability, and professionalism during dynamic and high-change conditions.
• Flexible work hours may be required, including nights, weekends, and emergency storm response support.

Expected Hours of Work:

• Hours are subject to change based on business requirements and per company policy.

Travel Requirements:

Extensive Travel (80%+)

• Extensive travel is required throughout the service territory and may include overnight and multi-day trips (80% or more).