Job Title:
Safe Haven Program Manager
Location: Fairfax Hotel - 420 Eddy Street, San Francisco, CA 94109
Schedule: Monday - Friday 8am-4pm or 9am-5pm
Reporting Type: In-person
Employment Type: Exempt, Full-time
Salary Range: $95,000-$110,000 per year
Licensing REQUIREMENTS: Valid and current clinical licensure from the California Board of Behavioral Sciences as an LMFT, LPCC, or LCSW required for position.
Summary:
"Safe Haven" is a transitional housing residence for veterans seeking permanent housing or other options to end homelessness as appropriate to their needs. Swords to Plowshares manages the Safe Haven project at an SRO hotel in the San Francisco Tenderloin neighborhood. This is a VA funded program and will be staffed 24/7 hours by clinical and program team employees.
The Program Manager is a full-time, exempt position, regularly scheduled to work 8am-4pm or 9am-5pm Monday to Friday. This position reports to the Deputy Director for Clinical and Residential Services. The Program Manager must be available for clinical emergencies after hours and will be provided with a company cell phone.
Swords to Plowshares seeks a Program Manager to implement mental health and substance abuse services utilizing a Harm Reduction approach to veterans with severe mental illness, substance abuse, and medical needs who have been unsuccessful in previous attempts utilizing supportive services or other treatment programs. The Program Manager provides individual counseling, case management, intake and assessment, advocacy, and referrals. Duties of this position include staff supervision.
Responsibilities:
• Ability to lead with a team approach to deliver high quality services to veterans.
• Works in collaboration with the onsite Swords Property Manager to ensure the safety of veterans and staff in the building.
• Available via phone call after hours (including weekends) to speak with staff or other partners in the event of a clinical emergency need.
• Meet all contractual and programmatic goals.
• Collaborate with off-site VA and other community partners for appropriate referrals to the program and facilitation of new intakes.
• Ensure all required program documentation is completed in a timely manner including monthly billing and reporting to VA, referral review, extension requests, client intake and assessment, progress notes, treatment plans, data for in-house reports, correspondence, etc.
• Assist veteran residents to meet program goals regarding residential stability, increased skills or income, greater self-determination, connection with mainstream resources, housing placement and money management.
• Facilitate monthly staff meetings and onsite community meetings.
• Attend required meetings both internal and external to the agency.
• Other duties as assigned.
• Ability to walk up and down stairs and sit for long periods of time.
• Ability to carry out the essential duties of the position within what can be considered reasonable accommodation.
Supervisory Responsibilities:
• Management and supervision of staff including Mental Health Specialist, Harm Reduction Specialist, Licensed Vocational Nurse, Peer Specialist, and Program Monitors (Full and Part-time staff).
• Complete annual and 90-day reviews for all assigned staff
• Remain in compliance with all internal policies and procedures including those required by state and federal laws with regard to the duties as a manager and representative of the agency
Qualifications:
Experience:
• Minimum of 2 years of post-Master's experience providing direct services to individuals experiencing homelessness, behavioral health, and complex care needs.
• A working understanding of the needs of veterans experiencing homelessness with an emphasis on mental health and substance dependence, especially PTSD and readjustment issues
• Knowledge and experience in crisis intervention and de-escalation techniques
• Experience in group counseling with dual and triple diagnosed populations
• Experience in clinical assessment of dual and triple diagnosed individuals
• Experience in supervising staff
• Ability to effectively communicate in English with staff, clients, and external partners and stakeholders.
Education:
• Master's degree in Counseling, Social Work or related field
• Valid and current clinical licensure from the California Board of Behavioral Sciences as an LMFT, LPCC, or LCSW.
• CA Driver's license and clean driving record (ability to drive company vehicle)
• Training in the use of the DSM to develop provisional diagnosis.
• Training and familiarity with treatment protocols, especially those related to persons with history of trauma, substance abuse, and mental illness.
Comprehensive Benefits Package:
Employees who are regularly scheduled to work 20 hours or more per week are eligible for all benefits.
100% employer sponsored medical, vision, acupuncture, and dental coverage. Swords to Plowshares covers partial dependent coverage cost. (Agency paid annual medical deductible paid via Navia HRA Card)
Employee Assistance Program: 20 mental health counseling appointments available to all employees, regardless of Full-time status, at no cost to employees.
403(b) retirement plan immediate enrollment
Generous annual paid time off
10 sick days
13 holidays
17 vacation days in the first year & progressive afterwards
Access to third party legal benefits, employee discount program, pet insurance, and Commuter Benefit.
1-hour paid lunch period, professional development reimbursements, and annual education allowance available to all employees.
