Accor

Rooms Operations Manager

Accor • $90K — $110K *
San Francisco, CA 94112In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Service-oriented personality with previous leadership experience.
  • Proficient in Opera or similar hotel management systems.
  • Highly organized and detail-oriented with strong business acumen.
  • Ability to manage operations in the absence of the Director of Front Office.
  • Experience in resolving guest concerns and maintaining high service standards.
  • Proven relationship-building and networking skills.

Responsibilities

  • Lead and manage all aspects of the Rooms departments to ensure service standards are met.
  • Foster a collaborative and compassionate work environment.
  • Address guest concerns promptly for memorable experiences.
  • Maximize room revenue through upselling and loyalty programs support.
  • Oversee hotel operations during overnight shifts, focusing on front office and night audit.
  • Ensure accurate and timely reporting of daily operational packets.

Benefits

  • Opportunities for professional development and growth within the company.
  • Dynamic work environment with a focus on teamwork and guest satisfaction.
  • Supportive leadership encouraging a collaborative atmosphere.
Full Job Description
Job Description

Reporting to the Director of Front Office, your responsibilities and essential job functions include but are not limited to the following:
  • Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service
  • Provide leadership while fostering a compassionate, collaborative work environment
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices
  • Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security
  • Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines


Qualifications

Your experience and skills include:
  • Service focused personality is essential and previous leadership experience required
  • Prior experience working with Opera or a related system
  • Detailed oriented, strong business acumen, highly organized
  • Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
  • Lead the department in the absence of the Director of Front Office
  • Ensure seamless operation of the hotel as the Manager on Duty, handling concerns, problem-solving, disturbances, special requests and any other opportunities that may arise.
  • Provides managerial support for Reception, Royal Service, and Guest Services in the daily operational duties for these areas
  • Consistently offer professional, friendly and engaging service
  • Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
  • Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
  • Train supervisors and fulfill training role in the absence of the trainer
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Proven ability to build and maintain good relationships with all stakeholders
  • Communicate thoughts, actions and opportunities clearly with strong networking skills
  • Ability to lead by example, believe in a strong team culture and set the scene for high performance
  • Demonstrate logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Physical Aspects of Position (include but are not limited to):
  • Seated computer work, including constant keyboarding and mousing
  • Occasional lifting up to 50 lbs.


Additional Information

Salary Grade: $90,000 to $110,000 USD gross annual

About Accor

Accor is a multinational hospitality company that operates in 110 countries. It was founded in 1967 and has its headquarters in Issy-les-Moulineaux, France. The company operates over 4,800 hotels, resorts, and residences under brands such as Sofitel, Novotel, Mercure, and Ibis. Accor also offers a range of services to businesses and individuals, including meeting and event planning, loyalty programs, and digital solutions. In 2020, the company launched its ALLSAFE program, which includes enhanced hygiene and safety measures in response to the COVID-19 pandemic.
Learn more about Accor
Size
214,000 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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