Mission and Challenges
• Lead the launch and development of NeuraGym AI robotics training center, establishing scalable operations that safely and efficiently support multiple concurrent customer training programs while developing the operational playbook and best practices for future NeuraGym locations.
• Lead and coordinate on-site Gym team members; AI Trainers, Mechatronics Engineers, Motion Suit Operators, PM/Admin, IT and cross-functional teams, to ensure seamless day-to-day operations and successful customer engagements.
• Partner closely with the NeuraGym Product team to translate customer feedback, operational insights, and performance data into scalable improvements to processes, KPIs, workflows, tooling, and offerings.
• Monitor utilization, operational performance, costs, and robot training outcomes to identify opportunities that enhance efficiency, scalability, customer value, and the ongoing evolution of the NeuraGym operating model and future facility launches.
• Own the end-to-end facility setup for the U.S. operation, including site readiness, infrastructure, workspace configuration, operational equipment, and technology systems required to deliver a world-class customer experience.
• Own the customer experience throughout the entire engagement lifecycle from feasibility assessments and on-site training through robot skill validation and deployment at customer locations.
• Manage Neura Gym operations, including infrastructure, technology systems, safety and security requirements, vendor relationships, and recurring maintenance to ensure operational readiness and uptime.
• Develop scalable playbooks, standard operating procedures, and documentation to support future NeuraGym launches and ongoing operational excellence.
• Oversee operational planning, resource allocation, logistics coordination, and service level agreements (SLAs) to ensure successful execution of customer programs, robotics training activities, and ongoing NeuraGym operations
What We Look Forward To
• Bachelor's degree in engineering, Operations Management, Applied Sciences, or a related technical field.
• Ability to comfortably operate at the intersection of technology and business, effectively engaging in discussions involving robotics systems, AI training workflows, cloud-based infrastructure, customer operations, and operational strategy
• Minimum of 5 years of experience leading customer-facing technical operations, facility launches, or large-scale program and project implementations within robotics, advanced manufacturing, automation, autonomous systems, AI technologies, or other highly technical industries.
• Familiarity with technical infrastructure requirements, including networking, power and cooling systems, IT connectivity, and hardware deployments.
• Ability to define, implement, and continuously improve operational processes, KPIs, and scalable playbooks for new programs or facilities.
• Excellent communication and interpersonal skills with the ability to effectively engage customers, leadership teams, and technical stakeholders.
• Strong analytical and problem-solving capabilities with a data-driven approach to operational decision making.
• Willingness and ability to travel domestically and internationally as needed to support NeuraGym launches, customer programs, and future facility rollouts.
• Fluency in German is a plus but not required.
