Schedule: Full time
Shift: Day (United States of America)
Address: 1500 SW 1ST AVE
City: OCALA
State: Florida
Postal Code: 34471
Job Description: - Leads the creation and execution of campus PX action plans by translating divisional and enterprise priorities into measurable local outcomes.
- Participates in rounding to capture real-time feedback from patients and families and shares PX data during daily huddles to ensure care teams have visibility into patient experience outcomes.
- Coaches and develops the care teams (all frontline staff including nurses, APPs, physicians, front-desk associates, technicians, social workers, and volunteers) through skills labs and real-time feedback.
- Promotes a PX-first culture across the campus by celebrating wins, amplifying positive patient and family feedback, and recognizing frontline staff for their commitment to patient experience excellence to PX.
- Fosters cross-departmental collaboration to embed PX strategies into daily operations, while gathering and integrating patient, family, and workforce feedback into planning and improvement efforts.
- Co-designs improvement initiatives in partnership with patients, families, and the workforce, prepares leaders for presentations at monthly governance meetings, and consults with campus executive leadership to execute comprehensive PX priorities.
- Performs other duties as assigned.
Knowledge, Skills, and Abilities: - Subject Matter Expert: Knowledgeable in PX best practices and in measurement of PX. [Required]
- PX Implementation: Skilled in driving PX action plans, tracking performance metrics, and proven record of driving PX performance. [Required]
- Feedback Utilization: Effective in gathering, synthesizing, and escalating patient, family, and workforce insights for continuous improvement. [Required]
- Coaching & Development: Strong ability to coach, mentor, and build the capabilities of campus frontline leaders through hands-on development (e.g., skills labs). [Required]
- Campus Advocacy & Collaboration: Builds relationships across campus departments and confidently represents PX perspectives in leadership settings. [Required]
- Campus Operational Acumen: Understands campus workflows, challenges, and priorities, connecting PX efforts to operational and patient care objectives. [Required]
- Stakeholder Engagement: Engages and influences diverse campus stakeholders and partners with divisional PX leaders for aligned goals and initiatives. [Required]
- Service Recovery & Issue Identification: Expert on service recovery, able to identify immediate concerns, recurring trends, and solution opportunities for improved [Required]
Education: - Bachelor's degree in Nursing [Required]
- Master's degree in Nursing [Preferred]
Work Experience: - 5+ years of healthcare/hospital experience [Required]
- 3+ years leadership experience [Required]
- Experience with process improvement methodologies such as Lean, Six Sigma, PDSA or Design Thinking [Preferred]
Additional Information: - An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:
- Bachelor's degree AND 1+ year relevant experience [Required] OR
- Associates degree AND 3+ years relevant experience [Required] OR
- 5+ years relevant experience [Required]
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677
Pay Range:$72,904.00 - $135,595.20
